What does VoicePort do?
VoicePort provides mobile and online messaging technologies that enable digital communication between business clients and consumers through chat, voice, messaging, and other methods.
What information does VoicePort collect from you?
If you visit our website or use our services, we may collect:
How does VoicePort collect information from You?
We may collect information through the following methods if you visit our website:
We may also collect information from our direct interactions with you (such as through your attendance at a trade show or through sales inquiries), publicly available data or data provided by third-party sources, such as marketing opt-in lists.
How does VoicePort use the information it collects about me?
We use the information we collect to provide and improve our services. We process your information if you have given your consent; if it’s necessary to perform a contract with you or to take steps at your request prior to entering into a contract; if it’s necessary to comply with legal obligations; or if it’s necessary for us or a third party to pursue a legitimate interest.
If you visit our website, we may also use your information for the following purposes:
VoicePort may retain your information for a period of time consistent with the original purpose of collection. We may also retain your information during the period of time needed for VoicePort to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes, and enforce our agreements.
Cookies are small text files stored on a visitor’s web browser and applications. Cookies are often used to make web-browsing easier by performing functions such as saving passwords and maintaining lists of personal preferences regarding the use of the website.
Our website may use the following types of cookies:
Other identification technologies that may be used by VoicePort website:
For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit www.allaboutcookies.org and www.youronlinechoices.eu.
Do Not Track
Various browsers, including Internet Explorer, Firefox and Safari, currently offer a “do not track” or “DNT” option that relies on a technology that sends a signal to websites a user visits about that user’s browser DNT preferences. While VoicePort attempts to honor the DNT instructions received from a user’s browser, VoicePort cannot guarantee that it will always respond to such signals because a common industry standard for DNT has not been adopted.
Sharing of Information or “Customer Data”
If you engage with a brand that uses our Services, we may share your information with that brand.
To deliver and improve the Services, we may aggregate information so that it is not personally identifiable and use and share such aggregated information for training and quality assurance purposes and to deliver and improve our Services.
We use a limited number of third-party service providers to assist us in making our website available to visitors and users. For example, we may share data with third parties who provide services to us, such as credit card processing services, analytics and data storage services. These third parties may access, process or store personal data in the course of providing their services.
Access and changes to personal data
If you elect to engage in any communication or engagement session with VoicePort or a customer that uses our Services, it is up to you to decide what, if any, information to provide during such session. Depending on your request, it may not be possible for us or our customer to address all of your questions without further information from you. Nevertheless, if you do not wish to provide certain information, then you should not do so.
How can I review, correct, delete, transfer or receive a copy of my information or withdraw my consent to process my information?
If you receive any VoicePort’s marketing or advertising communications, you may, at any time, opt out of receiving further communications by clicking on the unsubscribe link at the bottom of a marketing or advertising email you receive. You may also contact us at firstname.lastname@example.org to opt out or to request changes to your personal information.
You may request to review, correct, delete, transfer or receive a copy of any of the personal information you’ve provided VoicePort, you may withdraw your consent to VoicePort processing your personal data by either contacting the brand directly or by contacting us at email@example.com and we will respond within 30 days and can help coordinate with and support the brand as needed to respond to your request.
How does VoicePort keep my information secure?
We use security measures designed to protect against the loss, misuse and alteration of the information under our control. For certain VoicePort Services, chat/messaging transcripts are encrypted during transmission. In addition, transcripts that we store are maintained and archived on secure, hardened servers that are hosted on highly secure data centers. Access to this data is protected by multiple layers of controls, including firewalls, role-based access controls, authentication mechanisms and monitoring. Data is backed up, and archives are stored off-site in a secure location. We also offer additional encryption functionality and data masking to our customers.
Additional mobile considerations
In addition to the other terms in this policy, if you access our mobile-optimized website we may receive information about your mobile device, including a unique identifier for your device.
If you receive SMS messages from VoicePort, you may opt out by using the opt out in the message or by contacting us at firstname.lastname@example.org.
We are not responsible for and do not control the privacy practices of any third party. We encourage you to review the privacy practices of each third party.
Welcome, ISD Chatterbox clients!
Effective November 1, 2021, ISD Chatterbox is a wholly owned subsidiary of VoicePort, LLC.
We look forward to getting to know you and helping you improve your customer experience.