With an automated-first approach in your contact center, VoicePort IVRs do the heavy lifting for you.
Inbound DTMF IVR – customers use touch-tone menus
Inbound Advanced Speech Recognition IVR – customers say their responses
Outbound IVR – options for both DTMF and speech recognition for better service and reduced inbound calls
With a VoicePort IVR automating your calls, your customers can self-serve for:
With a VoicePort IVR, your contact center can handle the more revenue impacting calls with fewer agents, while improving the customer experience and reducing contact center costs.
Why settle for just automating calls?
For the best subscriber experience and to reduce inbound calls, take advantage of these add-on services:
Segmentation – Personalize inbound calls by integrating with multiple CRMs and data sources to identify customer attributes to help retain and engage your audience. Offer different menus and call flows for:
Analytics – A business intelligence platform for actionable insights and better, faster decisions. Check your IVR performance at-a-glance with dashboards and create your own reports and visualizations with the no-code interface.
PCI Compliant Payment Service – Make paying easy with secure credit card payments and credit card updates right in the IVR.
Web – Get all of your inbound IVR features on your website
Carrier Services for Newspaper Clients – Dispatch information via text message to your carrier team for fast and easy delivery complaint resolution