IVR

Advanced Speech Recognition IVR technology for a superior customer experience.

Our Inbound and Outbound IVR solutions are fast and easy for your subscribers to use. Through the use of both speech recognition and touch-tone technology, our solution provides a higher degree of automation than our competition.

The goal of IVR is answering the phone 100% of the time. This provides the opportunity for your customers to self-serve regardless of call volumes. CircPort has the highest automation and containment rate in the industry, thereby minimizing calls to agents, lowering your cost of ownership and protecting your bottom line.

CircPort gives you…
– Simple menus/menu structures

– More transactions in real-time

– Extensive analytics and business rule configuration

We give our clients the flexibility and options they want and need when it comes to handling inbound readership communication. And, our outbound solution is integrated into the circulation database, pushing in real-time results of call activity.

Contact us to learn more.

Hosted Advantages

Telecom-grade Geo-redundant hosting centers inclusive of telecom with automatic capacity scaling to your call volumes even on your worst day.

On premise

Managed on-site solution deployed in your datacenters integrated with your telecom switch and agent contact center.

Highly configurable

IVR application that can be tailored to your precise business needs and easily reconfigured as your business rules change.

Customer support

24/7 access to knowledgeable engineers and productivity monitoring with feedback on system performance and suggested enhancements to optimize your IVR.

This solution is right for your if…

VoicePort’s systems leverage their proprietary front-end portal as a dynamic analysis tool to help pharmacist and staff identify patients to participate in the program. The portal then offers anchor medication recommendations that the pharmacy team can align to get all meds on a once a month schedule and calculates the required short fills necessary to help pharmacist complete the task for the patient. Each Pharmacy is also supported with an automated calling system from VoicePort to enroll patients in the synchronization program, to schedule the pharmacist-patient counseling sessions, and to alert patients when their medications are ready for pick up. VoicePort also provides back-end analytical tools to help measure pharmacy progress on keeping patients on schedule with their medications; a complete turn-key solution to help deliver greater patient health and wellness.

IVR for Newspapers

Our inbound IVR application maximizes operational efficiencies while providing a superior level of customer service to your subscribers.

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