IVR

Advanced IVR technology for a superior customer experience.

Our Inbound and Outbound IVR solutions are fast and easy to use for your readership. Through the use of both speech recognition and touch-tone technology, our solution provides a higher degree of automation than our competition.

The goal of IVR is answering the phone 100% of the time. This provides the opportunity for your readers to self-serve their subscription needs. CircPort has the highest automation and containment rate in the industry, thereby minimizing calls to agents, lowering your cost of ownership and protecting your bottom line.

CircPort gives you…
– Simple menus/menu structures

– More transactions in real time

– Extensive analytics and business rule configuration

We give our clients the flexibility and options they want and need when it comes to handling inbound readership communication. And, our outbound solution is integrated into the circulation database, pushing in real-time results of call activity.

Contact us to learn more.

Hosted Advantages

Telecom-grade Geo-redundant hosting centers inclusive of telecom with automatic capacity scaling to your call volumes even on your worst day.

On premise

Managed on-site solution deployed in your datacenters integrated with your telecom switch and agent contact center.

Highly configurable

IVR application that can be tailored to your precise business needs and easily reconfigured as your business rules change.

Customer support

24/7 access to knowledgeable engineers and productivity monitoring with feedback on system performance and suggested enhancements to optimize your IVR.