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IVR

Make it easy for your customers to manage their subscriptions… so you don’t have to

With an automated-first approach in your contact center, VoicePort’s IVR does the heavy lifting for you.

  • All calls answered regardless of volume
  • Customers can self-serve 24/7
  • Simple menus encourage use
  • Industry-leading containment reduces calls to agent
  • Skills-based routing option
  • Integrated with your circulation system/CRM
  • Fully-managed and cloud-based, minimizing your IT staff resources
  • Extensive dashboards, analytics, and reporting

Inbound DTMF IVR – customers use touch-tone menus

Inbound Advanced Speech Recognition IVR – customers say their responses

Outbound IVR – options for both DTMF and speech recognition for better service and reduced inbound calls

With the VoicePort IVR automating your calls, subscribers can self-serve for:

  • New subscription starts
  • Delivery problem reporting, with missed papers for multiple days
  • Digital accounts, including password reset
  • Account status
  • Vacation holds
  • Cancellation (Stop Save automation options available)

So your contact center can handle the more revenue impacting calls with fewer agents, while improving the customer experience and reducing contact center costs.

Get even more from your IVR, and your customers

Why settle for just automating calls?

For the best subscriber experience and to reduce inbound calls, take advantage of these add-on services:

Segmentation – Personalize inbound calls by integrating with multiple CRMs and data sources to identify subscriber attributes to help retain and engage your audience.  Offer different menus and call flows for:

  • VIPs with high CLV
  • Customers who haven’t activated their digital accounts
  • Customers with credit cards about to expire

Analytics – A business intelligence platform for actionable insights and better, faster decisions.  Check your IVR performance at-a-glance with dashboards and create your own reports and visualizations with the no-code interface.

PCI Compliant Payment Service – Make paying easy with secure credit card payments and credit card updates right in the IVR.

  • One-time payments
  • EZ-Pay conversions

Web – Get all of your inbound IVR features on your newspaper website, branded to match your paper.

Carrier Services – Dispatch information via text message to your carrier team for fast and easy delivery complaint resolution

  • Organize schedules and districts of carriers
  • Track and send notifications to district managers
  • Get summary reports and tracking. of texts sent and received
Hosted Advantages

Telecom-grade Geo-redundant hosting centers inclusive of telecom with automatic capacity scaling to your call volumes even on your worst day.

On premise

Managed on-site solution deployed in your datacenters integrated with your telecom switch and agent contact center.

Highly configurable

IVR application that can be tailored to your precise business needs and easily reconfigured as your business rules change.

Customer support

24/7 access to knowledgeable engineers and productivity monitoring with feedback on system performance and suggested enhancements to optimize your IVR.

This solution is right for your if…

VoicePort’s systems leverage their proprietary front-end portal as a dynamic analysis tool to help pharmacist and staff identify patients to participate in the program.  The portal then offers anchor medication recommendations that the pharmacy team can align to get all meds on a once a month schedule and calculates the required short fills necessary to help pharmacist complete the task for the patient.  Each Pharmacy is also supported with an automated calling system from VoicePort to enroll patients in the synchronization program, to schedule the pharmacist-patient counseling sessions, and to alert patients when their medications are ready for pick up. VoicePort also provides back-end analytical tools to help measure pharmacy progress on keeping patients on schedule with their medications; a complete turn-key solution to help deliver greater patient health and wellness.

IVR for Newspapers

Our inbound IVR application maximizes operational efficiencies while providing a superior level of customer service to your subscribers.

Main Menu Demo

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VoicePort has acquired Innovative Systems Design (ISD Chatterbox)

Welcome, ISD Chatterbox clients!

Effective November 1, 2021, ISD Chatterbox is a wholly owned subsidiary of VoicePort, LLC.

We look forward to getting to know you and helping you improve your customer experience.