Our Inbound and Outbound IVR solutions are fast and easy to use for your readership. Through the use of both speech recognition and touch-tone technology, our solution provides a higher degree of automation than our competition.
The goal of IVR is answering the phone 100% of the time. This provides the opportunity for your readers to self-serve their subscription needs. CircPort has the highest automation and containment rate in the industry, thereby minimizing calls to agents, lowering your cost of ownership and protecting your bottom line.
CircPort gives you…
– Simple menus/menu structures
– More transactions in real time
– Extensive analytics and business rule configuration
We give our clients the flexibility and options they want and need when it comes to handling inbound readership communication. And, our outbound solution is integrated into the circulation database, pushing in real-time results of call activity.