Messaging

Drive Efficiency, Engagement, and Sales with Messaging

For today’s subscriber-centered companies who need to increase revenue, engagement and efficiency while also reducing costs, VoicePort brings you the next generation of automated communication:  AI-powered conversational commerce with Messaging.

Conversational commerce is a powerful new way to engage with customers and make it easy for them to do business with you. It is a combined AI-human approach to communicating with consumers.

With Messaging, you can engage your customers where they already are: in their preferred messaging app.  Messaging creates a “visual IVR” for your subscribers that is accessible in the most popular preferred channels:

• Facebook Messenger
• Apple Business Chat
• Google RCS
• WhatsApp
• SMS
• your website

Messaging provides consumers a more complete, richer experience across the customer journey:

• discovery and consideration
• purchase
• post-purchase support
• re-engagement

Reduce Costs and Drive Efficiency

Up to 70% of messaging conversations can be automated.  When conversations require agent help, multiple conversations can be handled at once – conservatively, 4-10 simultaneously.  Contact center calls are reduced by up to 50%.

• More calls handled per agent
• Reduced agent handling time
• Increase first call resolution
• Improve CSAT up to 95%
• Deflect inbound calls to messaging – varying degrees of deflection available
• API integration to your databases

Increase Revenue

Before a sale can be made, a conversation has to happen.

Conversational Display Ads.  Turn advertising campaigns into two-way messaging conversations.

• Place a QR code or chatbot in digital advertisements, giving consumers the opportunity to interact with you directly
• Message with consumers right within an ad, when the consumer is at the beginning of their customer journey. Consumers can ask questions and get information in real-time
• Take payment instantly with Google Pay or Apple Pay
• Capture lead contact information
• Retarget for further conversion opportunities

Enhance Outbound Efforts and Double Your Response Rates.  More open rates drive higher response rates:

• Message open and read rates are 90%+ while call answer rates are only 20-40%
• CTA response rate of 45% or more
• Get more payments and survey responses
• 50% of branded message recipients go on to make direct purchases

VoicePort only offers the best technology available. That’s why we chose the most advanced conversational platform, LivePerson, as our technology partner.  With Messaging, VoicePort continues to offer the best solution, real-time integration, and post-implementation support that our clients depend on and have grown accustomed to.