Messaging

Drive Efficiency, Engagement, and Sales with Messaging

For today’s subscriber-centered companies who need to increase revenue, engagement and efficiency while also reducing costs, VoicePort brings you the next generation of automated communication: AI-powered conversational commerce with Messaging.

Conversational commerce is a powerful new way to engage with customers and make it easy for them to do business with you. It is a combined AI-human approach to communicating with consumers.

With Messaging, you can engage your customers where they already are: in their preferred messaging app

Facebook Messenger
Apple Business Chat
Google RCS
WhatsApp
SMS
your website

Messaging provides consumers a more complete, richer experience across the customer journey:

discovery and consideration
purchase
post-purchase support
re-engagement

IVR Deflection to…

Messaging

Reduce Costs and Drive Efficiency

Up to 70% of messaging conversations can be automated. When conversations require agent help, multiple conversations can be handled at once – conservatively, 4-10 simultaneously. Contact center calls are reduced by up to 50%.

More calls handled per agent
Reduced agent handling time
Increase first call resolution
Improve CSAT up to 95%
Deflect inbound calls to messaging – varying degrees of deflection available
API integration to your databases

Increase Revenue

Before a sale can be made, a conversation has to happen.

Conversational Display Ads. Turn advertising campaigns into two-way messaging conversations.

Place a QR code or chatbot in digital advertisements, giving consumers the opportunity to interact with you directly
Message with consumers right within an ad, when the consumer is at the beginning of their customer journey. Consumers can ask questions and get information in real-time
Take payment instantly with Google Pay or Apple Pay
Capture lead contact information
Retarget for further conversion opportunities

Enhance Outbound Efforts and Double Your Response Rates. More open rates drive higher response rates:

Message open and read rates are 90%+ while call answer rates are only 20-40%
CTA response rate of 45% or more
Get more payments and survey responses
50% of branded message recipients go on to make direct purchases

VoicePort only offers the best technology available. That’s why we chose the most advanced conversational platform, LivePerson, as our technology partner. With Messaging, VoicePort continues to offer the best solution, real-time integration, and post-implementation support that our clients depend on and have grown accustomed to.