logo
Already a customer? Click on the Help Portal below to login to your account.
Help Portal

We're social! Follow us on LinkedIn and Twitter to stay on top of the latest VoicePort technology and innovation news.
 

Audience Engagement Solution

Advanced IVR technology for a superior customer experience.

The Audience Engagement Solution (AES) is an innovative and customizable solution for an IVR. This solution offers precise customer targeting, which will improve customer service, manage subscribers effectively, and provide the opportunity to monetize subscriptions to their fullest extent.

With AES, a newspaper can segment customers based on known subscriber attributes. These attributes can include, but are not limited to:

  • Churn Score
  • Customer Life Value
  • Subscription Type
  • Last Pricing Date
  • Subscription Start Date
  • Age
  • Income
  • Viewing Habits

Based on their defined segments, callers will hear customized call flows that can be information or based on their responses to the modified call flow presented with offers, surveys, or contests and if required routed to the call center with special routing.

AES can be deployed with any customer contact solution software, but will be further enahned with the combination of AES and Cisco’s Customer Journey Platform. This combination will turn a contact center into a strategic asset by utilizing the comprehensive analytics to perform predictive based routing.

Hosted Advantages

Telecom-grade Geo-redundant hosting centers inclusive of telecom with automatic capacity scaling to your call volumes even on your worst day.

On premise

Managed on-site solution deployed in your datacenters integrated with your telecom switch and agent contact center.

Highly configurable

IVR application that can be tailored to your precise business needs and easily reconfigured as your business rules change.

Customer support

24/7 access to knowledgeable engineers and productivity monitoring with feedback on system performance and suggested enhancements to optimize your IVR.

This solution is right for your if…

VoicePort’s systems leverage their proprietary front-end portal as a dynamic analysis tool to help pharmacist and staff identify patients to participate in the program.  The portal then offers anchor medication recommendations that the pharmacy team can align to get all meds on a once a month schedule and calculates the required short fills necessary to help pharmacist complete the task for the patient.  Each Pharmacy is also supported with an automated calling system from VoicePort to enroll patients in the synchronization program, to schedule the pharmacist-patient counseling sessions, and to alert patients when their medications are ready for pick up. VoicePort also provides back-end analytical tools to help measure pharmacy progress on keeping patients on schedule with their medications; a complete turn-key solution to help deliver greater patient health and wellness.

callphoto5

IVR for Newspapers

Our inbound IVR application maximizes pharmacy operational efficiencies while providing a superior level of customer service to your patients.

Main Menu Demo

More Demos
sliderimg2a