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Get actionable insights to help you make better decisions, faster. 

Running multiple reports to understand your key business metrics can be tedious and time consuming.  To be the most impactful, you need to make quick decisions about a variety of service or subscriber issues:

  • Call volume:  Is there a surge in calls? See at a glance what is causing the increase, such as delivery problems, invoice issues, or other tracked information.
  • IVR containment:  Is containment decreasing? Why is this happening?  See real-time key metrics that drive containment.
  • Carrier issues:  Are certain routes causing customer service issues? See real-time hot-zones.

You need all the data in one place in an easy to understand format that is updated according to your specifications.

That’s why we developed the VoicePort Analytics platform, a self-service business intelligence software.

With Analytics, you can create easy to read reports and data rich visualizations in one-page dashboards.  Charts, graphs, gauges, and other visualizations will tell the data story you need to make impactful decisions, quickly.

Analytics is a cloud-hosted add-on and works with the CircPort and Chatterbox IVRs, and you can get started right away.  It can be configured, deployed, and used by anyone.

Why will a dashboard help? 

The human brain processes images 60,000 times faster than text.  Visualization helps you understand data at a glance.  With data visualization of your key metrics, you can increase your understanding of a situation, gain insight, and drive business planning.  You can spot trends and solve business problems quickly, saving you time and money.

How It Works

VoicePort provides standard CircPort reports already.  With Analytics, you can display data in many formats and exclude or pivot on elements that are most meaningful to you.

Authors are licensed to create and publish customized reports that can now provide unique metrics to your circulation department

Readers are licensed to view the dashboards

Analytics is “drag and drop,” so it is easy to use and code-free.  It is also already integrated with your CircPort application, so it is ready “out of the box;” there is no need for experience in developing reports or any need for IT resources to access the data.  Analytics is also:

  • Customizable
  • Interactive
  • Shareable in portals, websites, emails
  • Cloud-hosted
  • Accessible on desktop and mobile.
  • Affordable with enterprise pricing – pay only for what you need

To get started with Analytics, contact Sales today at 585-248-9289 (US), or 514-459-0200 (Canada)

VoicePort has acquired Innovative Systems Design (ISD Chatterbox)

Welcome, ISD Chatterbox clients!

Effective November 1, 2021, ISD Chatterbox is a wholly owned subsidiary of VoicePort, LLC.

We look forward to getting to know you and helping you improve your customer experience.