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Case Study: The Seattle Times Sees Increased IVR Usage and Containment

The Seattle Times newspaper needed a new IVR solution that would promote better usage and call containment than their legacy system.  They also needed a solution that could integrate with their planned new CRM. VoicePort’s CircPort® met and exceeded the newspaper’s goals. 

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IVR

Advanced IVR technology for a superior customer experience.

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Web

Stay connected with your readers any time, any place.

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Carrier Services

Resolve customer complaints quickly and easily.

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Contact Center

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What our clients are saying

Star Tribune

"It was time for a change. Speech recognition is a superior technology to that of touch-tone, providing our customers with a better caller experience. Having already deployed speech automation in classified, the implementation of CircPort builds on our continual efforts to utilize speech across the newspaper."

StarTribune

Steven Alexander Vice President of Circulation

Cox Newspapers

"Speech is a proven, effective IVR solution, in many ways superior and better received than touch-tone. CircPort will decrease our call center costs without sacrificing the caller experience."

Coxnewspapers

Christopher Caneles Vice President and Chief Information Officer

Media General

"Voice Port offers advanced voice recognition technology and will offer its system as a service provider, thereby eliminating the concerns about a large capital expense. The cost of entry is actually very low. Charlottesville has been experimenting with Voice Port for the past several months and the results have been exciting. We have seen some days where Voice Port has answered up to 70% of all calls sent to it."

Media General

John B. Beirne Jr. Director of Customer Information Systems and Services

CircPort® uses advanced speech recognition, web and mobile applications to automatically process customer-service subscription requests.

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See what we’ve been up to

  • Las Vegas Review Journal

    The Las Vegas Review Journal has selected VoicePort, LLC as their provider of inbound-self-service using advanced voice recognition IVR as part of a continued drive for improved customer service and experience.  This expanded deployment of VoicePort’s cloud...

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  • Audience Engagement Solution

    VoicePort launches new product, Audience Engagement Solution (AES) Rochester, NY — The use of analytics has become a strategic cornerstone in business development strategies throughout the newspaper industry. This data can provide a better understanding ...

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  • Oahu Publications, Inc. and A Marketing Resource LLC Select VoicePort’s Advanced CircPort® IVR

    Oahu Publications, Inc (OPI) and A Marketing Resource LLC (AMR) have selected VoicePort LLC to provide subscribers with quality customer care by utilizing an intuitive interactive voice response system. Since its establishment in 2001, Oahu Publications Inc. h...

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