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"It was time for a change. Speech recognition is a superior technology to that of touch-tone, providing our customers with a better caller experience. Having already deployed speech automation in classified, the implementation of CircPort builds on our continual efforts to utilize speech across the newspaper."
"Speech is a proven, effective IVR solution, in many ways superior and better received than touch-tone. CircPort will decrease our call center costs without sacrificing the caller experience."
"Voice Port offers advanced voice recognition technology and will offer its system as a service provider, thereby eliminating the concerns about a large capital expense. The cost of entry is actually very low. Charlottesville has been experimenting with Voice Port for the past several months and the results have been exciting. We have seen some days where Voice Port has answered up to 70% of all calls sent to it."
Late last spring, The Albuquerque Journal implemented messaging for customer service on their website. They also started deflecting inbound IVR customer service calls made from cell phones to messaging. Of the callers offered messaging, 10% choose the messagin...Read More
VoicePort, LLC has announced an agreement with LivePerson, Inc. (NASDAQ: LPSN), a global leader in conversational commerce solutions, to offer its industry-leading conversational platform, LiveEngage, to newspaper clients. Through LiveEngage and VoicePort’s ...Read More
The Las Vegas Review Journal has selected VoicePort, LLC as their provider of inbound-self-service using advanced voice recognition IVR as part of a continued drive for improved customer service and experience. This expanded deployment of VoicePort’s cloud...Read More