logo
Already a customer? Click on the Help Portal below to login to your account.
Help Portal

We're social! Follow us on LinkedIn and Twitter to stay on top of the latest VoicePort technology and innovation news.
 

Careers

We love our work and our people – and we’re hiring!

A recent team-building event was curling!

At VoicePort we are…

Innovative.
We are committed to innovation and our work reflects this.
Creative.
Our people are thinkers — dedicated to solving problems, serving customers, and thinking outside-the-box in every way.
Competitive.
Yes, we offer competitive compensation and benefits packages, but we are also competitive both in and outside the office. We know how to have fun and we play to win!
Dynamic.
We’re a company made up of talented individuals — engineers and developers, sales and marketing professionals, customer-focused managers, forward-thinkers, movers and shakers. We’re proud of our team and the work they do.

We are hiring!

We are currently recruiting for software engineers.

Job Title:        Software Engineer

Department:   Information Technology

Reports To:    Chief Technology Officer

FLSA Status: Exempt

Please apply in our ADP portal, here.

SUMMARY:

This position is available to work remotely.

As an employee of VoicePort, you’ll enjoy a friendly and collaborative working environment in the dynamic software industry. Frequent interaction with internal staff at all levels and across disciplines will foster your professional development and deepen your industry expertise.

VoicePort has a history of being innovative, yet nimble; our clients expect that. That’s how we earned a position as a leader in customer self-service in North America. At VoicePort, you’re a respected member of this leading team, not just another cog in the wheel. Your ideas are a valuable asset – we listen, consider, and adjust with your input.

Responsibilities include:

  • Implement chatbots using Amazon Lex platform with Java SDK
  • Implement virtual assistant solutions using Natural Language Processing (NLP)
  • Collaborate with management and customers to identify end-user requirements and specifications.
  • Design algorithms and flowcharts to create new software programs and systems.
  • Produce efficient and elegant code based on requirements.
  • Test and deploy programs and applications.
  • Troubleshoot, debug, maintain and improve existing software
  • Compile and assess user feedback to improve software performance.
  • Observe user feedback to recommend improvements to existing software products.
  • Develop technical documentation to guide future software development projects.
  • Participate in scrum, daily stand up, sprint and iterative development

Experience

  • 2+ years building chatbot/virtual assistant solutions using Natural Language Processing (NLP) and tools such as Amazon Lex
  • 5+ years developing software in Java
  • Comfortable working with basic change management and Git based source control systems

Required Skills:

Amazon Web Services (AWS), Lex Chatbot, Java

Desired Skills:

  • Experience in developing software in different programming languages, and demonstrated ability to quickly learn new languages, including but not limited to JavaScript, C#, Python
  • Experience using Jira, Confluence, Bitbucket
  • Experience with Eclipse or IntelliJ
  • Experience with CI/CD tools is a plus

We offer competitive compensation. Benefits: PTO, health, dental, life & disability insurance, 401K.

Job Title:        Software Engineer

Department:   Information Technology

Reports To:    Chief Technology Officer

FLSA Status: Exempt

Please apply in our ADP portal, here.

The Position is available to work remotely.

As an employee of VoicePort, you’ll enjoy a friendly and collaborative working environment in the dynamic software industry. Frequent interaction with internal staff at all levels and across disciplines will foster your professional development and deepen your industry expertise.

VoicePort has a history of being innovative, yet nimble; our clients expect that. That’s how we earned a position as a leader in customer self-service in North America. At VoicePort, you’re a respected member of this leading team, not just another cog in the wheel. Your ideas are a valuable asset – we listen, consider, and adjust with your input.

Responsibilities include:

  • Implement IVR (Interactive Voice Response) solutions on a VoiceXML platform with Java SDK
  • Implement virtual assistant solutions using Natural Language Processing (NLP)
  • Collaborate with management and customers to identify end-user requirements and specifications.
  • Design algorithms and flowcharts to create new software programs and systems.
  • Produce efficient and elegant code based on requirements.
  • Test and deploy programs and applications.
  • Troubleshoot, debug, maintain and improve existing software
  • Compile and assess user feedback to improve software performance.
  • Observe user feedback to recommend improvements to existing software products.
  • Develop technical documentation to guide future software development projects.
  • Participate in scrum, daily stand up, sprint and iterative development

Experience

  • 2+ years building web or IVR customer service solutions
  • 5+ years developing software in Java
  • Comfortable working with basic change management and Git based source control systems
Required Skills: Java

Desired Skills:

  • Experience in developing software in different programming languages, and demonstrated ability to quickly learn new languages, including but not limited to JavaScript, C#, Python
  • Experience using Jira, Confluence, Bitbucket
  • Experience with Eclipse or IntelliJ
  • Experience with CI/CD tools is a plus

The Position is available to work remotely.

As an employee of VoicePort, you’ll enjoy a friendly and collaborative working environment in the dynamic software industry. Frequent interaction with internal staff at all levels and across disciplines will foster your professional development and deepen your industry expertise.

VoicePort has a history of being innovative, yet nimble; our clients expect that. That’s how we earned a position as a leader in customer self-service in North America. At VoicePort, you’re a respected member of this leading team, not just another cog in the wheel. Your ideas are a valuable asset – we listen, consider, and adjust with your input.

 

Responsibilities include:

  • Implement IVR (Interactive Voice Response) solutions on a VoiceXML platform with Java SDK
  • Implement virtual assistant solutions using Natural Language Processing (NLP)
  • Collaborate with management and customers to identify end-user requirements and specifications.
  • Design algorithms and flowcharts to create new software programs and systems.
  • Produce efficient and elegant code based on requirements.
  • Test and deploy programs and applications.
  • Troubleshoot, debug, maintain and improve existing software
  • Compile and assess user feedback to improve software performance.
  • Observe user feedback to recommend improvements to existing software products.
  • Develop technical documentation to guide future software development projects.
  • Participate in scrum, daily stand up, sprint and iterative development

Experience

  • 2+ years building web or IVR customer service solutions
  • 5+ years developing software in Java
  • Comfortable working with basic change management and Git based source control systems
Required Skills: Java

Desired Skills:

  • Experience in developing software in different programming languages, and demonstrated ability to quickly learn new languages, including but not limited to JavaScript, C#, Python
  • Experience using Jira, Confluence, Bitbucket
  • Experience with Eclipse or IntelliJ
  • Experience with CI/CD tools is a plus

Our Benefits:
We offer a competitive benefits package for our employees, including:

  • Medical and Dental Insurance
    • Multiple plan choices and pre-tax cost sharing of premiums.
  • Short and Long Term Disability
  • Group Term Life Insurance
  • Supplemental Life Insurance
  • Paid Time Off (PTO)
  • Holidays
    • 9 paid holidays, including the day after Thanksgiving
  • 401K
  • Educational Assistance Program
  • Employee Referral Program
  • Relaxed culture – yes this means you can wear jeans everyday!
  • Team Building Activities

VoicePort Vision, Mission and Values

Vision

VoicePort’s vision is to be the leading provider of interactive multi-channel solutions in the newspaper industry through innovative technology.

Mission

We are trusted, responsive, customer-focused technical experts who provide interactive multi-channel solutions for the newspaper industry. We recognize the critical business need to improve our clients’ operational efficiencies in order to drive their profitability. We accomplish this by providing secure and compliant cloud-based communications and analytics in a consultative and collaborative way.

Values

VoicePort’s values are the foundation of our business.  Every member of our team contributes to our company with the following values in mind:

Integrity – We operate on trust and credibility.  We do what we say we are going to do.  Our conduct is ethical and legal.

Transparency – We have one agenda:  Deliver our vision and mission.  We believe in a win-win approach to business partnership and open, effective communication.

Accountability – We own our commitments, actions and results — as a company and as individual employee at VoicePort.

Excellence – Excellence is our standard — we strive for continuous improvement.

Leadership – We lead through innovation, passion and delivering on our commitments.

Collaboration – We partner with our customers and each other to succeed as a team.

Want to learn more?

Fill out the form below or email your resume to jobs@voiceport.net

Your Name (required)

Your Email (required)

Subject

Your Message

VoicePort has acquired Innovative Systems Design (ISD Chatterbox)

Welcome, ISD Chatterbox clients!

Effective November 1, 2021, ISD Chatterbox is a wholly owned subsidiary of VoicePort, LLC.

We look forward to getting to know you and helping you improve your customer experience.