logo
Already a customer? Click on the Help Portal below to login to your account.
Help Portal

We're social! Follow us on LinkedIn and Twitter to stay on top of the latest VoicePort technology and innovation news.
 

Careers

We love our work and our people – and we’re hiring!

A recent team-building event was curling!

At VoicePort we are…

Innovative.
We are committed to innovation and our work reflects this.
Creative.
Our people are thinkers — dedicated to solving problems, serving customers, and thinking outside-the-box in every way.
Competitive.
Yes, we offer competitive compensation and benefits packages, but we are also competitive both in and outside the office. We know how to have fun and we play to win!
Dynamic.
We’re a company made up of talented individuals — engineers and developers, sales and marketing professionals, customer-focused managers, forward-thinkers, movers and shakers. We’re proud of our team and the work they do.

We are hiring!

We are currently recruiting for a Software Quality Assurance Engineer.

Job Title:           Software Quality Assurance Engineer

Department:   Test and Support

Reports To:     Director of Project Management

FLSA Status:   Exempt

Please apply in our ADP portal, here.

SUMMARY:

The Software Quality Assurance Engineer is responsible for testing VoicePort’s proprietary applications.  The responsibilities include developing test cases & test scripts and executing the automated and manual functional tests.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following.  Other duties may be assigned.

  • Contribute to the testing, and deployment of VoicePort’s proprietary applications. This includes test plan/case creation and documentation, test plan/case execution, and test result documentation.
  • Work with development and project management on implementation of new customers and features to production.
  • Identify, record, document thoroughly and track software defects
  • Investigate the causes of non-conforming software
  • Interact effectively and professionally with other engineers, vendors and customers
  • Setup and configuration for standard deployments.
  • Follow established processes and procedures.
  • Work closely with the development team
  • Work with cross-functional project teams to deliver the testing results
  • Estimate the test effort

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and /or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requires special technical knowledge of the techniques and procedures of software and network support for multiple users.  Must understand installation, configuration and troubleshooting process for software, networking and accessory equipment.  Requires experience with personal computer equipment.  Requires sufficient analytical skills to assess problems or unusual situations and develop solutions.

Must have strong communication and training skills and be able to communicate technical information to nontechnical users.

TECHNICAL/COMPUTER SKILLS

Proven work experience in software troubleshooting and quality assurance.

Technical Skills

  • Critical thinking
  • Communication internally with coworkers and externally with customers
  • Command Line application debugging
  • Basic Network troubleshooting
  • PuTTY
  • Application integration troubleshooting
  • Application and telecom redundancy planning
  • Software QA methodologies, tools and processes
  • Java, HTML, MySQL, JS, and Jira experience a plus

EDUCATION and/or EXPERIENCE

  • Bachelor’s Degree in Computer Science, Software Engineering, Information Technology, or related field plus 3 years relevant experience; a Master’s degree in computer science or related discipline plus 2 years relevant experience; or the combination of education and experience that enables performance of all aspects of the position.
  • 2+ years of experience in developing test plans & test cases
  • Experience developing & executing test scripts is a plus
  • Understanding of Agile Development
  • Understanding of SDLC & industry standard testing processes and methodologies

LANGUAGE SKILLS

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.  Ability to troubleshoot and resolve problems with company technical hardware and operating software.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

The work is performed primarily in a standard office environment but may involve exposure to moderate noise levels from high-speed computer printers and other peripherals.  Work involves operation of personal computer equipment for four to six hours daily.  Duties may also include occasional stopping, crawling and lifting of up to 20 pounds to install or check the installation of network devices and cabling.  Travel to other department worksites may also be required depending on the assignment.  Requires the ability to be available for off hours and weekends for customer support in accordance with the support schedule.

Our Benefits:
We offer a competitive benefits package for our employees, including:

  • Medical and Dental Insurance
    • Multiple plan choices and pre-tax cost sharing of premiums.
  • Short and Long Term Disability
  • Group Term Life Insurance
  • Supplemental Life Insurance
  • Paid Time Off (PTO)
  • Holidays
    • 9 paid holidays, including the day after Thanksgiving
  • 401K
  • Educational Assistance Program
  • Employee Referral Program
  • Relaxed culture – yes this means you can wear jeans everyday!
  • Team Building Activities

VoicePort Vision, Mission and Values

Vision

VoicePort’s vision is to be the leading provider of interactive multi-channel solutions in the newspaper industry through innovative technology.

Mission

We are trusted, responsive, customer-focused technical experts who provide interactive multi-channel solutions for the newspaper industry. We recognize the critical business need to improve our clients’ operational efficiencies in order to drive their profitability. We accomplish this by providing secure and compliant cloud-based communications and analytics in a consultative and collaborative way.

Values

VoicePort’s values are the foundation of our business.  Every member of our team contributes to our company with the following values in mind:

Integrity – We operate on trust and credibility.  We do what we say we are going to do.  Our conduct is ethical and legal.

Transparency – We have one agenda:  Deliver our vision and mission.  We believe in a win-win approach to business partnership and open, effective communication.

Accountability – We own our commitments, actions and results — as a company and as individual employee at VoicePort.

Excellence – Excellence is our standard — we strive for continuous improvement.

Leadership – We lead through innovation, passion and delivering on our commitments.

Collaboration – We partner with our customers and each other to succeed as a team.

Want to learn more?

Fill out the form below or email your resume to jobs@voiceport.net

Your Name (required)

Your Email (required)

Subject

Your Message