Careers

Check Indeed or Handshake for current openings.
Below is a general description of our development and analyst requirements.

Software Developer

Our software developers are responsible for the design, development, and implementation of client facing software applications.   Our developers follow approved life cycle methodologies, create design documents, and perform program coding, testing, and debugging.  Additionally, they resolve technical issues and identify opportunities for improvements.

We require specific skills and expertise to maintain our status as a leader and innovator in the IVR field. Experience and skill with the following applications and languages are preferred:

• Groovy/Grails
• Linux Administration
• VXML (Voice XML)

In addition, we look for individuals skilled in Java server-side programming, with experience in coding standards, code review, source control management, build processes, and testing.  Specifically, we look for developers with expertise in:

Databases and Related Tools

• MySQL
• Hibernate
• Mongo DB

User Interface Technology and UI tools

• HTML5
• CSS
• JavaScript
• Angular JS

Messaging Protocols

• REST
• SOAP

Integrated Development Environments

• Eclipse
• Netbeans

Source Control System

• Subversion
• Git

Application Analysts

Our application analysts provide customer support and testing for VoicePort’s proprietary applications.  Day to day focus is on customer support as well as testing and analyzing applications for functionality verification and quality.  Application analysts:   

• Respond to assigned tickets to comply with company SLA’s and regularly update tickets to keep internal and external teams updated on status of tickets.
• Follow company communication and escalation procedures in a manner to ensure compliance with SLA’s.
• Write test plans, prepare and execute test cases and provide test results to other team members and management.
• Reproduce software defects identified during the testing process as well as entering these defects into a defect tracking system.
• Report issues and roadblocks that require management attention.
• Perform Setup and configuration for standard deployments.

VoicePort Vision, Mission and Values

Vision

VoicePort’s vision is to be the leading provider of interactive multi-channel solutions in the newspaper industry through innovative technology.

Mission

We are trusted, responsive, customer-focused technical experts who provide interactive multi-channel solutions for the newspaper industry. We recognize the critical business need to improve our clients’ operational efficiencies in order to drive their profitability. We accomplish this by providing secure and compliant cloud-based communications and analytics in a consultative and collaborative way.

Values

VoicePort’s values are the foundation of our business.  Every member of our team contributes to our company with the following values in mind:

Integrity – We operate on trust and credibility.  We do what we say we are going to do.  Our conduct is ethical and legal.

Transparency – We have one agenda:  Deliver our vision and mission.  We believe in a win-win approach to business partnership and open, effective communication.

Accountability – We own our commitments, actions and results — as a company and as individual employee at VoicePort.

Excellence – Excellence is our standard — we strive for continuous improvement.

Leadership – We lead through innovation, passion and delivering on our commitments.

Collaboration – We partner with our customers and each other to succeed as a team.