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Careers

We love our work and our people – and we’re hiring!

A recent team-building event was curling!

At VoicePort we are…

Innovative.
We are committed to innovation and our work reflects this.
Creative.
Our people are thinkers — dedicated to solving problems, serving customers, and thinking outside-the-box in every way.
Competitive.
Yes, we offer competitive compensation and benefits packages, but we are also competitive both in and outside the office. We know how to have fun and we play to win!
Dynamic.
We’re a company made up of talented individuals — engineers and developers, sales and marketing professionals, customer-focused managers, forward-thinkers, movers and shakers. We’re proud of our team and the work they do.

We are hiring!

We are currently recruiting for an IT Manager.

Job Title:        Information Technology Manager

Department:   Information Technology

Reports To:    President/CEO

FLSA Status: Exempt

Please apply in our ADP portal, here.

 

SUMMARY: This position will be responsible for overseeing and ensuring that computing systems and equipment are operating effectively and efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

  • Overseeing the annual IT budget and ensuring cost-effectiveness.
  • Monitoring daily operations, including server hardware, software, and operating systems.
  • Maintain, Administer, and Troubleshoot a fleet of physical hosts, network infrastructure and virtual machines in datacenter locations which comprise a hosting environment for the company’s cloud service offerings.
  • Focus on monitoring improvements for early detection of production system issues as they arise.
  • Direct and manage migration of existing IT services to the cloud.
  • Coordinating technology installations, upgrades, and maintenance.
  • Selecting and purchasing new and replacement hardware and software, when necessary.
  • Testing, troubleshooting, and modifying information systems so that they operate effectively.
  • Generating performance reports for operating systems.
  • Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.
  • Evaluating technology risks, develop and implement a network disaster recovery plan and backup procedures.
  • Remaining up to date with advances in technology and industry best practices.

SUPERVISORY RESPONSIBILITIES

This job does not have supervisory responsibilities.

QUALIFICATIONS, EDUCATION & EXPERIENCE 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed above/below are representative of the knowledge, skill and /or ability required.

  • Bachelor’s degree in information technology, computer science, software engineering, or a related field.
  • Proven experience in managing IT infrastructure and services.
  • 5 to 10 years of experience in IT
  • Experience with computer networks, network administration, and network installation.
  • Proficient in computer hardware, cabling installation and support, wireless technology applications and interface, and IT security.
  • Proficient in Microsoft Windows software, including Server, Office, and Exchange.
  • Management and leadership skills.
  • Multi-tasking and time-management skills, with the ability to prioritize tasks.
  • Highly organized and detail oriented.
  • Excellent analytical and problem-solving skills.
  • Flexible working hours.

Familiar with a variety of the field’s concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected.

Requires the ability to independently perform all of the duties of the position efficiently and effectively.  Must be able to install, configure, troubleshoot and maintain all of the software applications and peripheral equipment used at the company.  Must have strong communication and training skills and be able to communicate technical information to nontechnical users.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.  Ability to troubleshoot and resolve problems with company technical hardware and operating software.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

The work is performed primarily in a standard office environment.  Work involves operation of personal computer equipment for six or more hours daily.  The ability to provide customer support outside of business hours based upon business needs and customer requirements. Duties may also include occasional stopping, crawling and lifting of up to 50 pounds to install or check the installation of network devices and cabling.  Travel to other department worksites may also be required depending on the assignment.

Our Benefits
We offer a competitive benefits package for our employees, including:

  • Medical and Dental Insurance
    • Multiple plan choices and pre-tax cost sharing of premiums.
  • Short and Long Term Disability
  • Group Term Life Insurance
  • Supplemental Life Insurance
  • Paid Time Off (PTO)
  • Holidays
    • 9 paid holidays, including the day after Thanksgiving
  • 401K
  • Educational Assistance Program
  • Employee Referral Program
  • Relaxed culture – yes this means you can wear jeans everyday!
  • Team Building Activities

VoicePort Vision, Mission and Values

Vision

VoicePort’s vision is to be the leading provider of interactive multi-channel solutions in the newspaper industry through innovative technology.

Mission

We are trusted, responsive, customer-focused technical experts who provide interactive multi-channel solutions for the newspaper industry. We recognize the critical business need to improve our clients’ operational efficiencies in order to drive their profitability. We accomplish this by providing secure and compliant cloud-based communications and analytics in a consultative and collaborative way.

Values

VoicePort’s values are the foundation of our business.  Every member of our team contributes to our company with the following values in mind:

Integrity – We operate on trust and credibility.  We do what we say we are going to do.  Our conduct is ethical and legal.

Transparency – We have one agenda:  Deliver our vision and mission.  We believe in a win-win approach to business partnership and open, effective communication.

Accountability – We own our commitments, actions and results — as a company and as individual employee at VoicePort.

Excellence – Excellence is our standard — we strive for continuous improvement.

Leadership – We lead through innovation, passion and delivering on our commitments.

Collaboration – We partner with our customers and each other to succeed as a team.

Want to learn more?

Fill out the form below or email your resume to jobs@voiceport.net

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