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Audience Engagement Solution

VoicePort launches new product, Audience Engagement Solution (AES) Rochester, NY -- The use of analytics has become a strategic cornerstone in business development strategies throughout the newspaper industry. This data can provide a better understanding of subscribers, their habits, and their desires. VoicePort has produced an innovative and reactive solution to assist with retaining customers. The Audience Engagement Solution (AES) segments customers based on known attributes such as age, customer life value, and digital subscription habits. This provides an opportunity for newspapers to better understand their customers while also preventing the subscribers from ending their subscription. A practical example of our solution can...

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NTVB Media selects VoicePort’s IVR to Optimize Call Center

NTVB Media, the leading publisher of TV entertainment and listings magazines, has selected VoicePort, LLC to provide an IVR solution to improve customer self-service and call center efficiencies. NTVB Media publishes program guides for their 20 million readers every day across the United States. The guides provide information to their readers about TV programs. This information includes what shows are new and what shows are worth watching. NTVB provides this information via their published magazines and their corresponding websites. VoicePort's CircPort automated IVR solution will allow NTVB to enhance customer self-service while also improving both customer satisfaction and call center efficiencies. VoicePort's...

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