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Las Vegas Review Journal Selects VoicePort as Key IVR Partner to Enhance Subscribers’ Customer Experience

The Las Vegas Review Journal has selected VoicePort, LLC as their provider of inbound-self-service using advanced voice recognition IVR as part of a continued drive for improved customer service and experience. This expanded deployment of VoicePort’s cloud-based CircPort® IVR will give subscribers more self-serve customer service options. After enjoying a consistent above average human answer rate of 56-58% with CircPort’s outbound calling module, The Las Vegas Review Journal predicts that the new conversational inbound IVR will help improve key subscriber metrics such as first call resolution, higher caller IVR automation rates, and lower number of agent-assisted calls. Chris Blaser, VP of Audience...

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Oahu Publications, Inc. and A Marketing Resource LLC Select VoicePort’s Advanced CircPort® IVR