Albuquerque Journal’s Success with Messaging
The success is due to the messaging bot’s unique ability to use Natural Language Understanding (NLU) and AI to learn from each interaction how to respond to the next customer with a similar request. The more the bot learns from each interaction, the more it can automate future interactions.
Albuquerque agents are enjoying messaging, too. The interface is easy to learn and use, and agents report that messaging makes their job easier. They are able to see all historical conversations and transactions in one place – chatbot, live chat, and email – giving them a window to see the subscribers’ customer service interactions within messaging.
For more information, contact:
Dan Martini Vice President, Sales