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patient adherence Tag

Data Acquisition and Analytics

The cornerstone of Claro™ functionality is the ability to acquire prescription transaction data, whether from the client PMS or some other similar database or process. With the ability to integrate third party interfaces like analytic engines or performance measure platforms, Claro customizes each solution based on client preferences and strategic objectives. Claro’s analytics tools utilize common datasets, such as VoicePort’s very own API, to isolate patients or patient groups based on age, disease state, plan, etc. for further action. This tool allows pharmacies to employ industry standard performance measures, rank patients by relative impact on overall adherence scores, and more. With varying...

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New Vaccination Guidelines, New Opportunity

Time to roll up the sleeves-again. Last week the FDA, acting on the recommendation from the CDC’s Advisory Committee for Immunization Practices (ACIP), gave its approval to GSK to market Shingrix® to prevent shingles. The new guidance is based on a vaccine initially developed at the University of Colorado Health Sciences Center, now the University of Colorado Anschutz Medical Campus. Widespread risk More than 99% of those older than 50 years are infected with Varicella Zoster Virus, and one in three Americans will develop shingles in their lifetime. The new recommendations apply to adults over the age of 50 including those previously received Zostavax®. "The...

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Leverage your Inbound IVR for 360º Patient Engagement 

Think Strategically When Selecting your IVR Vendor. The use of Inbound Interactive Voice Response (IVR) technology has been ubiquitous in community pharmacy for well over 20 years. Everyone understands its traditional value in providing patients with access to basic services like ordering refills and hours of operation. But how can today’s advanced IVR technology support an overall patient engagement strategy? Core Inbound IVR Attributes Pharmacy IVRs have evolved over time leveraging growing advantages over centralized cloud-based technologies as compared to distributed models. Some Basic features to look for today include: Hosted geo-redundancy eliminating the need for expensive hardware maintenance or the risk of...

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Immunization Services: Giving flu shot programs a boost

With the start of the school year just around the corner and the ominous onset of illness that often comes along with it, this is a critical time of year for pharmacies to drive flu shot programs and encourage patient adherence. Claro™ Immunization Services is a truly integrated solution that streamlines immunization awareness and reporting. With this solution, pharmacies can build brand awareness while simultaneously encouraging new and existing patients to take advantage of their programs, particularly during flu season. In addition, the Claro™ Immunizations Services solution appropriately and automatically updates State registries, eliminating the need for manual pharmacy involvement. Pharmacy operators and...

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3 Implications of Patient Adherence

Improving and driving patient adherence has proven implications for pharmacy retailers, and it is critical to recognize the affects it continues to have on the industry for both pharmacies and patients alike. It goes without saying that adherence means a higher likelihood of positive outcomes for the patient. Increased spending on medication in the treatment of chronic disease is more than offset by reductions in overall medical costs including costly hospitalizations But improved adherence can have a major impact on a retail pharmacy’s overall bottom line as well. 3 Implications of Patient Adherence Indirect STAR rating implications Improved medication adherence has indirect  financial...

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Last Year’s Flu Shot Is Today’s Opportunity

As we gear up for NACDS TSE in San Diego, we are excited to showcase VoicePort's comprehensive suite of tools for pharmacies. Among them is our Immunization Intelligence Service, which integrates seamlessly with our Campaign Manager tool. The feature allows pharmacies to efficiently identify patients who received a flu shot last year--a proven way to gain repeat customers. In fact, history shows that these patients tend to a) be generally more loyal as pharmacy patients and b) represent repeat flu shot customers and potential incremental sales. Thanks to our partnership with STC and integration of the ImmsLink tool, pharmacies can focus on specific "target"...

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