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optimize call center Tag

NTVB Media selects VoicePort’s IVR to Optimize Call Center

NTVB Media, the leading publisher of TV entertainment and listings magazines, has selected VoicePort, LLC to provide an IVR solution to improve customer self-service and call center efficiencies. NTVB Media publishes program guides for their 20 million readers every day across the United States. The guides provide information to their readers about TV programs. This information includes what shows are new and what shows are worth watching. NTVB provides this information via their published magazines and their corresponding websites. VoicePort's CircPort automated IVR solution will allow NTVB to enhance customer self-service while also improving both customer satisfaction and call center efficiencies. VoicePort's...

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