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BH Media Group To Use VoicePort to Provide Top-Of-The-Line Customer Service

Publisher benefits from industry-leading customer service solutions BH Media Group, Inc. has selected VoicePort, LLC to provide its subscribers with quality customer care by utilizing an intuitive interactive voice response system. BH Media is the leading provider of fact-based news in communities it serves. The company has 31 award-winning daily newspapers and websites, as well as a number of associated weekly publications and an ABC television affiliate in Miami. Ultimately, BH Media’s goal is to keep its readers and viewers connected by delivering trusted information on whatever platform customers choose, including print, broadcast, online, mobile, social, e-mail or video. Thanks to VoicePort’s...

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The Spokesman-Review Selects VoicePort’s CircPort Customer Service IVR

Publisher benefits from industry-leading cloud-based IVR solution ROCHESTER, NY--(Marketwired - December 08, 2016) - The Spokesman-Review (Spokane, WA) has selected VoicePort's cloud-based interactive voice recognition (IVR) service to provide automated subscription services and support to their readership. The solution combines VoicePort's proven CircPort™ automated IVR services with advanced SIP telecommunications, funneling inbound customer service calls to CircPort's user-friendly, intuitive, dual modality speech and touch tone IVR. Callers whose accounts require specialized agent handling are transferred via smart skill-based routing to the Spokesman Review's call center. "We needed the ability to provide our customers with the highest level of service while making it easy for...

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