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IVR Tag

NTVB Media selects VoicePort’s IVR to Optimize Call Center

NTVB Media, the leading publisher of TV entertainment and listings magazines, has selected VoicePort, LLC to provide an IVR solution to improve customer self-service and call center efficiencies. NTVB Media publishes program guides for their 20 million readers every day across the United States. The guides provide information to their readers about TV programs. This information includes what shows are new and what shows are worth watching. NTVB provides this information via their published magazines and their corresponding websites. VoicePort's CircPort automated IVR solution will allow NTVB to enhance customer self-service while also improving both customer satisfaction and call center efficiencies. VoicePort's...

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Albuquerque Publishing Company, Selects VoicePort’s Advanced CircPort™ IVR

Publisher benefits from implementing industry-leading solution to optimize customer service Albuquerque Publishing Company, has selected VoicePort, LLC to provide its subscribers with quality customer care by utilizing an intuitive interactive voice response system. Albuquerque Publishing Company, is the leading provider of fact-based news in communities it serves.  Ultimately, Albuquerque Publishing Company goal is to keep its readers and viewers connected by delivering trusted information on whatever platform customers choose, including print, online, mobile, social, e-mail or video. Thanks to VoicePort’s CircPort™ automated IVR services. Albuquerque Publishing Company, has the ability to handle all inbound call traffic regardless of call volume spikes. Deployed in...

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The Seattle Times Selects VoicePort’s CircPort Customer Service IVR

Publisher benefits from industry-leading cloud-based IVR solution ROCHESTER, NY--(Marketwired - April 12, 2017) - ­­The Seattle Times has selected VoicePort's cloud-based interactive voice recognition (IVR) service to provide automated subscription services and support to their readership. The solution combines VoicePort's proven CircPort™ automated IVR services with advanced SIP telecommunications, funneling inbound customer service calls to CircPort's user-friendly, intuitive, dual modality speech and touch tone IVR. Callers whose accounts require specialized agent handling are transferred via smart skill-based routing to The Seattle Times call center. "At The Seattle Times, we have a major project underway to replace our circulation database with a state of...

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The Spokesman-Review Selects VoicePort’s CircPort Customer Service IVR

Publisher benefits from industry-leading cloud-based IVR solution ROCHESTER, NY--(Marketwired - December 08, 2016) - The Spokesman-Review (Spokane, WA) has selected VoicePort's cloud-based interactive voice recognition (IVR) service to provide automated subscription services and support to their readership. The solution combines VoicePort's proven CircPort™ automated IVR services with advanced SIP telecommunications, funneling inbound customer service calls to CircPort's user-friendly, intuitive, dual modality speech and touch tone IVR. Callers whose accounts require specialized agent handling are transferred via smart skill-based routing to the Spokesman Review's call center. "We needed the ability to provide our customers with the highest level of service while making it easy for...

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