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IVR Tag

Leverage your Inbound IVR for 360º Patient Engagement 

Think Strategically When Selecting your IVR Vendor. The use of Inbound Interactive Voice Response (IVR) technology has been ubiquitous in community pharmacy for well over 20 years. Everyone understands its traditional value in providing patients with access to basic services like ordering refills and hours of operation. But how can today’s advanced IVR technology support an overall patient engagement strategy? Core Inbound IVR Attributes Pharmacy IVRs have evolved over time leveraging growing advantages over centralized cloud-based technologies as compared to distributed models. Some Basic features to look for today include: Hosted geo-redundancy eliminating the need for expensive hardware maintenance or the risk of...

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Keeping Your Patients Engaged

Keeping Your Patients Engaged In recent years, it has become increasingly apparent that by working directly with the patient to manage medication use and to achieve therapeutic goals, pharmacists can contribute lot more to the health care system than traditional drug distribution models. The difference is the pharmacist-patient relationship. In fact, a study recently published in the Research in Social and Administrative Pharmacy journal analyzing the Patient Care Process utility in a community pharmacy setting outlines 3 important steps: Assess to the patient’s drug therapies to identify drug related problems. This requires a pharmacist to use pharmacologic expertise in resolving and preventing drug-related problems. Develop a care...

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Data-Driven Customized Campaigns

Any targeted customer engagement in support of a specific business objective can produce efficient incremental results when segmentation and analytics are employed. In Pharmacy, patient interventions like Immunization Services, Med Sync, Refill/Dose reminders, new therapy reminders are perfectly suited for targeted campaign management. In fact, a recent study published in the American Journal of Managed Care analyzed the impact of a targeted Med Sync effort aimed at improving Proportion of Days Covered (PDC) scores from a health plan perspective. The study indicated that the increase in medication expense that comes with improved adherence was more than offset by lower disease...

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The Seattle Times Selects VoicePort’s CircPort Customer Service IVR

Publisher benefits from industry-leading cloud-based IVR solution ROCHESTER, NY--(Marketwired - April 12, 2017) - ­­The Seattle Times has selected VoicePort's cloud-based interactive voice recognition (IVR) service to provide automated subscription services and support to their readership. The solution combines VoicePort's proven CircPort™ automated IVR services with advanced SIP telecommunications, funneling inbound customer service calls to CircPort's user-friendly, intuitive, dual modality speech and touch tone IVR. Callers whose accounts require specialized agent handling are transferred via smart skill-based routing to The Seattle Times call center. "At The Seattle Times, we have a major project underway to replace our circulation database with a state of...

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The Spokesman-Review Selects VoicePort’s CircPort Customer Service IVR

Publisher benefits from industry-leading cloud-based IVR solution ROCHESTER, NY--(Marketwired - December 08, 2016) - The Spokesman-Review (Spokane, WA) has selected VoicePort's cloud-based interactive voice recognition (IVR) service to provide automated subscription services and support to their readership. The solution combines VoicePort's proven CircPort™ automated IVR services with advanced SIP telecommunications, funneling inbound customer service calls to CircPort's user-friendly, intuitive, dual modality speech and touch tone IVR. Callers whose accounts require specialized agent handling are transferred via smart skill-based routing to the Spokesman Review's call center. "We needed the ability to provide our customers with the highest level of service while making it easy for...

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PDX Partners With VoicePort to Provide IVR With Outbound Patient Notifications

  ROCHESTER, NY--(October 13, 2016) - PDX®, Inc. and VoicePort, LLC announce the certification completion of VoicePort's interactive voice response (IVR) with outbound patient notification for PDX EPS™ and Classic pharmacy systems for PDX retail pharmacy partners. The VoicePort Claro Pharmacy Solutions Suite offers a seamless and differentiated approach to reaching multiple patients in order to address and support improved patient health and adherence in an automated and efficient manner. For this reason, PDX, Inc. is implementing the IVR with outbound notifications solution at the on-site pharmacy, Rx.com Community Pharmacy, located at the company's headquarters in Fort Worth, Texas. "We are thrilled to...

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