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customer service Tag

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The Seattle Times Selects VoicePort’s CircPort Customer Service IVR

Publisher benefits from industry-leading cloud-based IVR solution ROCHESTER, NY--(Marketwired - April 12, 2017) - ­­The Seattle Times has selected VoicePort's cloud-based interactive voice recognition (IVR) service to provide automated subscription services and support to their readership. The solution combines VoicePort's proven CircPort™ automated IVR services with advanced SIP telecommunications, funneling inbound customer service calls to CircPort's user-friendly, intuitive, dual modality speech and touch tone IVR. Callers whose accounts require specialized agent handling are transferred via smart skill-based routing to The Seattle Times call center. "At The Seattle Times, we have a major project underway to replace our circulation database with a state of...

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The Spokesman-Review Selects VoicePort’s CircPort Customer Service IVR

Publisher benefits from industry-leading cloud-based IVR solution ROCHESTER, NY--(Marketwired - December 08, 2016) - The Spokesman-Review (Spokane, WA) has selected VoicePort's cloud-based interactive voice recognition (IVR) service to provide automated subscription services and support to their readership. The solution combines VoicePort's proven CircPort™ automated IVR services with advanced SIP telecommunications, funneling inbound customer service calls to CircPort's user-friendly, intuitive, dual modality speech and touch tone IVR. Callers whose accounts require specialized agent handling are transferred via smart skill-based routing to the Spokesman Review's call center. "We needed the ability to provide our customers with the highest level of service while making it easy for...

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VoicePort Announces Partnership with iMedicare Inc.

ROCHESTER, NY--(Marketwired - December 05, 2016) - VoicePort LLC and iMedicare announced an agreement today to provide community pharmacists with patient-specific Medicare plan analyses via VoicePort's CLARO™ adherence application. The collaboration will allow current and future VoicePort clients the ability to access this valuable service and assist patients in making efficient and informed decisions when selecting a Medicare Advantage or Prescription Drug Plan. CLARO™ is designed and deployed to assist pharmacists as proactive providers of adherence-related patient intervention solutions. "Our application has been shown to improve medication adherence and patient loyalty by providing services such as Med Sync, pick-up and refill reminder...

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