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customer service Tag

Centralized Contact Center Technology in Community Pharmacy

Centralized Contact Centers Contact center agents, whether in a central facility or in the field, can focus on a narrow set of activities for a defined group of high value patients more efficiently and effectively. The integration of technologies such as conversational AI (Artificial Intelligence), CTI (Computer Telephony Integration) and Inbound IVR (Interactive Voice Response) can be useful in establishing the context of inbound calls and intelligently route them to the appropriate store or contact center agent. Critical Features Predictive Analytics-Based Routing Customer and agent matching using Big Data analytics that predict the customer’s need and identifies the agent having the best performance record...

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BH Media Group To Use VoicePort to Provide Top-Of-The-Line Customer Service

Publisher benefits from industry-leading customer service solutions BH Media Group, Inc. has selected VoicePort, LLC to provide its subscribers with quality customer care by utilizing an intuitive interactive voice response system. BH Media is the leading provider of fact-based news in communities it serves. The company has 31 award-winning daily newspapers and websites, as well as a number of associated weekly publications and an ABC television affiliate in Miami. Ultimately, BH Media’s goal is to keep its readers and viewers connected by delivering trusted information on whatever platform customers choose, including print, broadcast, online, mobile, social, e-mail or video. Thanks to VoicePort’s...

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The Seattle Times Selects VoicePort’s CircPort Customer Service IVR

Publisher benefits from industry-leading cloud-based IVR solution ROCHESTER, NY--(Marketwired - April 12, 2017) - ­­The Seattle Times has selected VoicePort's cloud-based interactive voice recognition (IVR) service to provide automated subscription services and support to their readership. The solution combines VoicePort's proven CircPort™ automated IVR services with advanced SIP telecommunications, funneling inbound customer service calls to CircPort's user-friendly, intuitive, dual modality speech and touch tone IVR. Callers whose accounts require specialized agent handling are transferred via smart skill-based routing to The Seattle Times call center. "At The Seattle Times, we have a major project underway to replace our circulation database with a state of...

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The Spokesman-Review Selects VoicePort’s CircPort Customer Service IVR

Publisher benefits from industry-leading cloud-based IVR solution ROCHESTER, NY--(Marketwired - December 08, 2016) - The Spokesman-Review (Spokane, WA) has selected VoicePort's cloud-based interactive voice recognition (IVR) service to provide automated subscription services and support to their readership. The solution combines VoicePort's proven CircPort™ automated IVR services with advanced SIP telecommunications, funneling inbound customer service calls to CircPort's user-friendly, intuitive, dual modality speech and touch tone IVR. Callers whose accounts require specialized agent handling are transferred via smart skill-based routing to the Spokesman Review's call center. "We needed the ability to provide our customers with the highest level of service while making it easy for...

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VoicePort Announces Partnership with iMedicare Inc.

ROCHESTER, NY--(Marketwired - December 05, 2016) - VoicePort LLC and iMedicare announced an agreement today to provide community pharmacists with patient-specific Medicare plan analyses via VoicePort's CLARO™ adherence application. The collaboration will allow current and future VoicePort clients the ability to access this valuable service and assist patients in making efficient and informed decisions when selecting a Medicare Advantage or Prescription Drug Plan. CLARO™ is designed and deployed to assist pharmacists as proactive providers of adherence-related patient intervention solutions. "Our application has been shown to improve medication adherence and patient loyalty by providing services such as Med Sync, pick-up and refill reminder...

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