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New Data Supports Claro’s Value in Driving Immunization Awareness.

Adult Vaccine Awareness Outside of the widely publicized availability of flu vaccine, many adults are not aware of or have not prioritized getting other vaccines to prevent serious illness. Some interesting facts reported recently further validate the role that the pharmacist can play in meeting unmet public health needs. CDC data suggests that two thirds of patients over the age of 65 have not had a shingles vaccine and one third of the same age group did not report adherence to pneumococcal vaccine schedules. This in spite of these two vaccines being clearly recommended for this age group. Moreover, this apparent gap...

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Leverage your Inbound IVR for 360º Patient Engagement 

Think Strategically When Selecting your IVR Vendor. The use of Inbound Interactive Voice Response (IVR) technology has been ubiquitous in community pharmacy for well over 20 years. Everyone understands its traditional value in providing patients with access to basic services like ordering refills and hours of operation. But how can today’s advanced IVR technology support an overall patient engagement strategy? Core Inbound IVR Attributes Pharmacy IVRs have evolved over time leveraging growing advantages over centralized cloud-based technologies as compared to distributed models. Some Basic features to look for today include: Hosted geo-redundancy eliminating the need for expensive hardware maintenance or the risk of...

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Give Your Immunization Program a Boost!

Immunization Services Give Your Immunization Program a Boost! An aggressive immunization program should go far beyond seasonal flu shots. That personal one-on-one time with the pharmacy team is a perfect setting to discuss the patient’s overall vaccine needs based on the CDC’s ACIP (Advisory Committee for Immunization Practices) recommendations. In fact, research has quantified the positive impact of an immunization assessment during a pharmacy seasonal flu campaign. Researchers in Washington State conducted a study involving 8 pharmacy sites across a variety of practice settings. Pharmacists conducted vaccine assessments on patients receiving a flu shot at their pharmacy based on the State's IIS (State...

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Keeping Your Patients Engaged

Keeping Your Patients Engaged In recent years, it has become increasingly apparent that by working directly with the patient to manage medication use and to achieve therapeutic goals, pharmacists can contribute lot more to the health care system than traditional drug distribution models. The difference is the pharmacist-patient relationship. In fact, a study recently published in the Research in Social and Administrative Pharmacy journal analyzing the Patient Care Process utility in a community pharmacy setting outlines 3 important steps: Assess to the patient’s drug therapies to identify drug related problems. This requires a pharmacist to use pharmacologic expertise in resolving and preventing drug-related problems. Develop a care...

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Personalize Your Patient Interventions

The CLARO Pharmacy Solutions platform is intended to be deployed as an all-encompassing patient engagement application containing a robust set of analytics, segmentation and intervention tools leveraging multi-channel, interactive notification tools. Its goal is to leverage state-of-the-art technology, business acumen and innovative product development to disrupt the status quo with innovative Pharmacy business solutions that drive top line sales, workflow efficiencies and public health services all with a strong return on investment for our clients. Critical Features The cornerstones of CLARO functionality are data integration and flexible segmentation and analytics tools. Clinical interventions can be staged to engage patient groups based on...

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Centralized Contact Center Technology in Community Pharmacy

Centralized Contact Centers Contact center agents, whether in a central facility or in the field, can focus on a narrow set of activities for a defined group of high value patients more efficiently and effectively. The integration of technologies such as conversational AI (Artificial Intelligence), CTI (Computer Telephony Integration) and Inbound IVR (Interactive Voice Response) can be useful in establishing the context of inbound calls and intelligently route them to the appropriate store or contact center agent. Critical Features Predictive Analytics-Based Routing Customer and agent matching using Big Data analytics that predict the customer’s need and identifies the agent having the best performance record...

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Data-Driven Customized Campaigns

Any targeted customer engagement in support of a specific business objective can produce efficient incremental results when segmentation and analytics are employed. In Pharmacy, patient interventions like Immunization Services, Med Sync, Refill/Dose reminders, new therapy reminders are perfectly suited for targeted campaign management. In fact, a recent study published in the American Journal of Managed Care analyzed the impact of a targeted Med Sync effort aimed at improving Proportion of Days Covered (PDC) scores from a health plan perspective. The study indicated that the increase in medication expense that comes with improved adherence was more than offset by lower disease...

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Pharmacy Mobile Apps Drive Medication Adherence

Research indicates that pharmacy patients desire solutions that provide a more convenient experience. Accordingly, Mobile Apps are fast becoming a preferred communication channel among these patients. With the ability to manage medication profiles and notification options the use of Mobile Apps can improve adherence by addressing some of the most common barriers to adherence. Frequent interaction between pharmacist and patient also leads to patient satisfaction and encourages brand loyalty. Mobile Apps represent a better way for pharmacies to connect with their patients as part of an overall adherence mitigation strategy. VoicePort’s CLARO  Pharmacy Solutions provide truly configurable, integrated cloud-based technology, helping pharmacists...

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Ready for More: Centralized Contact Center a Must for Pharmacies

Although many retail businesses commonly measure productivity in terms of sales per labor-hour, pharmacies often use Rx per labor-hour as a productivity standard metric. This task-oriented measure is used for budgeting purposes as well as in their near-term forecasting models to allocate labor on a fiscal operating basis. While this methodology is largely based on historical benchmarks and has value, it may not take into consideration each location’s physical plant, relative volume, staff proficiency and workflow nuances. Time study analyses are often used to evaluate the impact on workflow efficiency with the introduction of new technology. Introducing new technology that impacts the...

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