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automation Tag

Contact Center Use Case

Claro’s Contact Center solution helps leverage automation and is completely customizable. Our tool takes the heavy lifting away from overly-burdened store staff with intelligent recommendations on patients who qualify for a specific clinical intervention. One of VoicePort’s best customers is self-insured and offers its associates several value-based wellness initiatives as part of their benefit package. The goal is to encourage and empower these patients to self-manage chronic diseases like Diabetes and Asthma. Enrollment is optional but incentivized with copay discounts for the employee and covered dependents. This evidence-based program encourages more patient engagement through goal-setting and problem solving. Because this is a company-wide program available to thousands...

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