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adherence Tag

New Vaccination Guidelines, New Opportunity

Time to roll up the sleeves-again. Last week the FDA, acting on the recommendation from the CDC’s Advisory Committee for Immunization Practices (ACIP), gave its approval to GSK to market Shingrix® to prevent shingles. The new guidance is based on a vaccine initially developed at the University of Colorado Health Sciences Center, now the University of Colorado Anschutz Medical Campus. Widespread risk More than 99% of those older than 50 years are infected with Varicella Zoster Virus, and one in three Americans will develop shingles in their lifetime. The new recommendations apply to adults over the age of 50 including those previously received Zostavax®. "The...

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Leverage your Inbound IVR for 360º Patient Engagement 

Think Strategically When Selecting your IVR Vendor. The use of Inbound Interactive Voice Response (IVR) technology has been ubiquitous in community pharmacy for well over 20 years. Everyone understands its traditional value in providing patients with access to basic services like ordering refills and hours of operation. But how can today’s advanced IVR technology support an overall patient engagement strategy? Core Inbound IVR Attributes Pharmacy IVRs have evolved over time leveraging growing advantages over centralized cloud-based technologies as compared to distributed models. Some Basic features to look for today include: Hosted geo-redundancy eliminating the need for expensive hardware maintenance or the risk of...

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Personalize Your Patient Interventions

The CLARO™ Pharmacy Solutions platform is intended to be deployed as an all-encompassing patient engagement application containing a robust set of analytics, segmentation and intervention tools leveraging multi-channel, interactive notification tools. Its goal is to leverage state-of-the-art technology, business acumen and innovative product development to disrupt the status quo with innovative Pharmacy business solutions that drive top line sales, workflow efficiencies and public health services all with a strong return on investment for our clients. Critical Features The cornerstones of CLARO™ functionality are data integration and flexible segmentation and analytics tools. Clinical interventions can be staged to engage patient groups based on...

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Centralized Contact Center Technology in Community Pharmacy

Centralized Contact Centers Contact center agents, whether in a central facility or in the field, can focus on a narrow set of activities for a defined group of high value patients more efficiently and effectively. The integration of technologies such as conversational AI (Artificial Intelligence), CTI (Computer Telephony Integration) and Inbound IVR (Interactive Voice Response) can be useful in establishing the context of inbound calls and intelligently route them to the appropriate store or contact center agent. Critical Features Predictive Analytics-Based Routing Customer and agent matching using Big Data analytics that predict the customer’s need and identifies the agent having the best performance record...

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3 Implications of Patient Adherence

Improving and driving patient adherence has proven implications for pharmacy retailers, and it is critical to recognize the affects it continues to have on the industry for both pharmacies and patients alike. It goes without saying that adherence means a higher likelihood of positive outcomes for the patient. Increased spending on medication in the treatment of chronic disease is more than offset by reductions in overall medical costs including costly hospitalizations But improved adherence can have a major impact on a retail pharmacy’s overall bottom line as well. 3 Implications of Patient Adherence Indirect STAR rating implications Improved medication adherence has indirect  financial...

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