New and Improved Tools for Strategic Patient Engagement
RECAP: NACDS Total Store Expo 2017, San Diego
The National Association of Chain Drug Stores Total Store Expo was a fantastic success, and the Claro team is excited for what’s ahead!
For existing and new customers alike, we are now offering product enhancements and new technology with comprehensive and interactive Strategic Patient Engagement tools. Claro is the intelligent engine behind the scenes, serving the patient regardless of which channel is used.
This exciting, innovative approach to patient engagement has really struck a chord with new and existing customers alike, and we are thrilled with the response.
In addition to our already first-in-class Inbound and Outbound IVR offerings, we now have the ability to deliver the following Strategic Patient Engagement tools:
- Mobile App—Multiple Delivery Options
Patients can select their preferred choice of communication, including phone, SMS/text, email, or Mobile App Push Notifications. TCPA reviewed and approved.
- Call Center—Cloud-based, Omni-Channel Contact Center Solution
Dynamically predicts patient needs and matches agent skill sets.
- Med Sync 2.0—Improved UI
This updated version of Med Sync makes it easier to keep patients synced and uncover what barriers patients might be facing when struggling with adherence.
There’s no doubt—NACDS Total Store Expo was a success, and we are ready to hit the ground running over the next weeks and months as we continue to deliver comprehensive, advanced technology to our partners.
Want to learn more? Contact us today to find out how Claro can help bring innovation to your pharmacy.
Alphonse J. Sasso
Vice President of Business Development
Claro™ Pharmacy Solutions