Our inbound IVR application maximizes pharmacy operational efficiencies while providing a superior level of customer service to patients. The hosted and centralized nature of the solution removes the need for hardware maintenance and risk of failure as well as allows for streamlined system configuration changes.
Centralized reporting and user access management offer both operational and security improvements, giving the pharmacy and patient much needed peace of mind.
The user/patient experience is highly configurable and provides a custom experience for the patient based on who they are and what they need. The solution supports directed speech dialogue, making the experience more conversational while allowing for enhanced services by utilizing patient responses.
Currently, Claro has a patent pending for a proprietary refill algorithm, which detects what the patient is calling for.