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Inbound IVR

Prescription reorders and other patient initiated service requests

Our inbound IVR application maximizes pharmacy operational efficiencies while providing a superior level of customer service to patients. The hosted and centralized nature of the solution removes the need for hardware maintenance and risk of failure as well as allows for streamlined system configuration changes.  

Centralized reporting and user access management offer both operational and security improvements, giving the pharmacy and patient much needed peace of mind.

The user/patient experience is highly configurable and provides a custom experience for the patient based on who they are and what they need. The solution supports directed speech dialogue, making the experience more conversational while allowing for enhanced services by utilizing patient responses. 

Currently, Claro has a patent pending for a proprietary refill algorithm, which detects what the patient is calling for.

Fully hosted in a geo-redundant environment

Highly configurable

Web refill & Rx status capabilities

Multi language support

Key Features

  • Standard and custom menu options
  • Secure voicemail management (HIPAA compliant) 
  • Multiple levels of user roles and responsibilities based on your operational needs
  • Comprehensive reporting and user-friendly dashboards
  • Fully integrated with our outbound services, allowing for more robust and consistent customer service
  • Call center support 
  • Automatically scales to your call volume needs
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Inbound IVR Demo

Our inbound IVR application maximizes pharmacy operational efficiencies while providing a superior level of customer service to your patients.

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pharmacy