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Helping newspapers improve circulation and subscription services.

We are trusted, responsive, customer-focused technical experts who provide interactive multi-channel solutions for the newspaper industry.

We recognize the critical business need to improve our clients’ operational efficiency in order to drive their profitability and accomplish this by providing secure and compliant cloud-based communications and analytics in a consultative and collaborative way.

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IVR

Advanced IVR technology for a superior customer experience.

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Web

Stay connected with your readers any time, any place.

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Carrier Services

Resolve customer complaints quickly and easily.

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Mobile

Online circulation services to meet your customers’ every need.

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Contact Center

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What our clients are saying

Star Tribune

"It was time for a change. Speech recognition is a superior technology to that of touch-tone, providing our customers with a better caller experience. Having already deployed speech automation in classified, the implementation of CircPort builds on our continual efforts to utilize speech across the newspaper."

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Steven Alexander Vice President of Circulation

Cox Newspapers

"Speech is a proven, effective IVR solution, in many ways superior and better received than touch-tone. CircPort will decrease our call center costs without sacrificing the caller experience."

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Christopher Caneles Vice President and Chief Information Officer

Media General

"Voice Port offers advanced voice recognition technology and will offer its system as a service provider, thereby eliminating the concerns about a large capital expense. The cost of entry is actually very low. Charlottesville has been experimenting with Voice Port for the past several months and the results have been exciting. We have seen some days where Voice Port has answered up to 70% of all calls sent to it."

Media General

John B. Beirne Jr. Director of Customer Information Systems and Services

CircPort® uses advanced speech recognition, web and mobile applications to automatically process customer-service subscription requests.

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