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The Spokesman-Review Selects VoicePort’s CircPort Customer Service IVR

Publisher benefits from industry-leading cloud-based IVR solution ROCHESTER, NY--(Marketwired - December 08, 2016) - The Spokesman-Review (Spokane, WA) has selected VoicePort's cloud-based interactive voice recognition (IVR) service to provide automated subscription services and support to their readership. The solution combines VoicePort's proven CircPort™ automated IVR services with advanced SIP telecommunications, funneling inbound customer service calls to CircPort's user-friendly, intuitive, dual modality speech and touch tone IVR. Callers whose accounts require specialized agent handling are transferred via smart skill-based routing to the Spokesman Review's call center. "We needed the ability to provide our customers with the highest level of service while making it easy for...

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VoicePort Announces Partnership with iMedicare Inc.

ROCHESTER, NY--(Marketwired - December 05, 2016) - VoicePort LLC and iMedicare announced an agreement today to provide community pharmacists with patient-specific Medicare plan analyses via VoicePort's CLARO™ adherence application. The collaboration will allow current and future VoicePort clients the ability to access this valuable service and assist patients in making efficient and informed decisions when selecting a Medicare Advantage or Prescription Drug Plan. CLARO™ is designed and deployed to assist pharmacists as proactive providers of adherence-related patient intervention solutions. "Our application has been shown to improve medication adherence and patient loyalty by providing services such as Med Sync, pick-up and refill reminder...

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PDX Partners With VoicePort to Provide IVR With Outbound Patient Notifications

  ROCHESTER, NY--(October 13, 2016) - PDX®, Inc. and VoicePort, LLC announce the certification completion of VoicePort's interactive voice response (IVR) with outbound patient notification for PDX EPS™ and Classic pharmacy systems for PDX retail pharmacy partners. The VoicePort Claro Pharmacy Solutions Suite offers a seamless and differentiated approach to reaching multiple patients in order to address and support improved patient health and adherence in an automated and efficient manner. For this reason, PDX, Inc. is implementing the IVR with outbound notifications solution at the on-site pharmacy, Rx.com Community Pharmacy, located at the company's headquarters in Fort Worth, Texas. "We are thrilled to...

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Strategic integration agreement with Scientific Technologies Corporation

Strategic integration agreement with Scientific Technologies Corporation (STC) to bolster pharmacy-based immunization rates VoicePort, LLC announced today that they have entered into an agreement with Scientific Technologies Corporation (STC) to leverage its expertise in data integration and patient notification technologies to provide decision support and State Immunization Registry reporting to Pharmacy providers. VoicePort’s platform, PharmaPhonetics®, provides a host of cloud-based services to today’s Pharmacists including advanced data analytics, inbound/outbound interactive voice response, patient education, Medication Synchronization and performance measurement. This new partnership will expose to the pharmacist, specific immunization gaps based on Advisory Council on Immunization Practices (ACIP) recommendations and State...

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