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Claro

New Data Supports Claro’s Value in Driving Immunization Awareness.

Adult Vaccine Awareness Outside of the widely publicized availability of flu vaccine, many adults are not aware of or have not prioritized getting other vaccines to prevent serious illness. Some interesting facts reported recently further validate the role that the pharmacist can play in meeting unmet public health needs. CDC data suggests that two thirds of patients over the age of 65 have not had a shingles vaccine and one third of the same age group did not report adherence to pneumococcal vaccine schedules. This in spite of these two vaccines being clearly recommended for this age group. Moreover, this apparent gap...

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Contact Center Use Case

Claro’s Contact Center solution helps leverage automation and is completely customizable. Our tool takes the heavy lifting away from overly-burdened store staff with intelligent recommendations on patients who qualify for a specific clinical intervention. One of VoicePort’s best customers is self-insured and offers its associates several value-based wellness initiatives as part of their benefit package. The goal is to encourage and empower these patients to self-manage chronic diseases like Diabetes and Asthma. Enrollment is optional but incentivized with copay discounts for the employee and covered dependents. This evidence-based program encourages more patient engagement through goal-setting and problem solving. Because this is a company-wide program available to thousands...

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Innovative Approaches to Patient Care in Pharmacy

Disruptive integration  Speculation is rampant lately about the possibility of Amazon’s entry into pharmacy and whether the recent CVS/Aetna merger is a related defensive move. One can argue that Amazon is already driving disruption by pushing CVS to vertically integrate businesses in order to further cement market share. That may be true, but looking back at similar moves by CVS over past years, this makes perfect sense for them as they continue their transformation to a fully integrated health care business. Whether you consider these acquisitions to be threatening or not, it’s hard to argue against their success. It is simply a continuation...

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Improve Your Intervention Strategy with Claro

Claro’s innovative solutions—including segmentation, immunization intelligence and campaign management tools—are helping pharmacies connect with patients and deliver critical information like never before. The Shingrix™ Opportunity As we've mentioned in a previous post, Shingrix™ will be available early in 2018. This new shingles vaccine is indicated for all patients over age 50, even if they have already received Zostavax™. Shingrix must be given in two doses, helping patients combat the shingles virus, decreasing their risk of outbreak and providing much-needed peace of mind. The time to start planning your intervention strategy is NOW! By implementing key Claro pharmacy solutions, pharmacies have the ability to reach...

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Data Acquisition and Analytics

The cornerstone of Claro functionality is the ability to acquire prescription transaction data, whether from the client PMS or some other similar database or process. With the ability to integrate third party interfaces like analytic engines or performance measure platforms, Claro customizes each solution based on client preferences and strategic objectives. Claro’s analytics tools utilize common datasets, such as VoicePort’s very own API, to isolate patients or patient groups based on age, disease state, plan, etc. for further action. This tool allows pharmacies to employ industry standard performance measures, rank patients by relative impact on overall adherence scores, and more. With varying...

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Contact Center Provides Innovation and Unlocks Revenue Stream

Newsday partners with VoicePort for improved customer service and data analytics  The rollout of VoicePort's Contact Center is sure to disrupt the status quo for the publishing industry. In her article for the INMA's Satisfying Audiences Blog, Jamie Bowman, Manager of Audience Analytics for Newsday Media Group, writes: "In the past, the contact centre was measured by agent productivity metrics such as average speed of answer, abandon rate, and cost per call...

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New Vaccination Guidelines, New Opportunity

Time to roll up the sleeves-again. Last week the FDA, acting on the recommendation from the CDC’s Advisory Committee for Immunization Practices (ACIP), gave its approval to GSK to market Shingrix® to prevent shingles. The new guidance is based on a vaccine initially developed at the University of Colorado Health Sciences Center, now the University of Colorado Anschutz Medical Campus. Widespread risk More than 99% of those older than 50 years are infected with Varicella Zoster Virus, and one in three Americans will develop shingles in their lifetime. The new recommendations apply to adults over the age of 50 including those previously received Zostavax®. "The...

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Leverage your Inbound IVR for 360º Patient Engagement 

Think Strategically When Selecting your IVR Vendor. The use of Inbound Interactive Voice Response (IVR) technology has been ubiquitous in community pharmacy for well over 20 years. Everyone understands its traditional value in providing patients with access to basic services like ordering refills and hours of operation. But how can today’s advanced IVR technology support an overall patient engagement strategy? Core Inbound IVR Attributes Pharmacy IVRs have evolved over time leveraging growing advantages over centralized cloud-based technologies as compared to distributed models. Some Basic features to look for today include: Hosted geo-redundancy eliminating the need for expensive hardware maintenance or the risk of...

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Give Your Immunization Program a Boost!

Immunization Services Give Your Immunization Program a Boost! An aggressive immunization program should go far beyond seasonal flu shots. That personal one-on-one time with the pharmacy team is a perfect setting to discuss the patient’s overall vaccine needs based on the CDC’s ACIP (Advisory Committee for Immunization Practices) recommendations. In fact, research has quantified the positive impact of an immunization assessment during a pharmacy seasonal flu campaign. Researchers in Washington State conducted a study involving 8 pharmacy sites across a variety of practice settings. Pharmacists conducted vaccine assessments on patients receiving a flu shot at their pharmacy based on the State's IIS (State...

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Keeping Your Patients Engaged

Keeping Your Patients Engaged In recent years, it has become increasingly apparent that by working directly with the patient to manage medication use and to achieve therapeutic goals, pharmacists can contribute lot more to the health care system than traditional drug distribution models. The difference is the pharmacist-patient relationship. In fact, a study recently published in the Research in Social and Administrative Pharmacy journal analyzing the Patient Care Process utility in a community pharmacy setting outlines 3 important steps: Assess to the patient’s drug therapies to identify drug related problems. This requires a pharmacist to use pharmacologic expertise in resolving and preventing drug-related problems. Develop a care...

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