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Claro

Improve Your Intervention Strategy with Claro

Claro’s innovative solutions—including segmentation, immunization intelligence and campaign management tools—are helping pharmacies connect with patients and deliver critical information like never before. The Shingrix™ Opportunity As we've mentioned in a previous post, Shingrix™ will be available early in 2018. This new shingles vaccine is indicated for all patients over age 50, even if they have already received Zostavax™. Shingrix must be given in two doses, helping patients combat the shingles virus, decreasing their risk of outbreak and providing much-needed peace of mind. The time to start planning your intervention strategy is NOW! By implementing key Claro pharmacy solutions, pharmacies have the ability to reach...

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Data Acquisition and Analytics

The cornerstone of Claro™ functionality is the ability to acquire prescription transaction data, whether from the client PMS or some other similar database or process. With the ability to integrate third party interfaces like analytic engines or performance measure platforms, Claro customizes each solution based on client preferences and strategic objectives. Claro’s analytics tools utilize common datasets, such as VoicePort’s very own API, to isolate patients or patient groups based on age, disease state, plan, etc. for further action. This tool allows pharmacies to employ industry standard performance measures, rank patients by relative impact on overall adherence scores, and more. With varying...

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Contact Center Provides Innovation and Unlocks Revenue Stream

Newsday partners with VoicePort for improved customer service and data analytics  The rollout of VoicePort's Contact Center is sure to disrupt the status quo for the publishing industry. In her article for the INMA's Satisfying Audiences Blog, Jamie Bowman, Manager of Audience Analytics for Newsday Media Group, writes: "In the past, the contact centre was measured by agent productivity metrics such as average speed of answer, abandon rate, and cost per call...

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New Vaccination Guidelines, New Opportunity

Time to roll up the sleeves-again. Last week the FDA, acting on the recommendation from the CDC’s Advisory Committee for Immunization Practices (ACIP), gave its approval to GSK to market Shingrix® to prevent shingles. The new guidance is based on a vaccine initially developed at the University of Colorado Health Sciences Center, now the University of Colorado Anschutz Medical Campus. Widespread risk More than 99% of those older than 50 years are infected with Varicella Zoster Virus, and one in three Americans will develop shingles in their lifetime. The new recommendations apply to adults over the age of 50 including those previously received Zostavax®. "The...

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Leverage your Inbound IVR for 360º Patient Engagement 

Think Strategically When Selecting your IVR Vendor. The use of Inbound Interactive Voice Response (IVR) technology has been ubiquitous in community pharmacy for well over 20 years. Everyone understands its traditional value in providing patients with access to basic services like ordering refills and hours of operation. But how can today’s advanced IVR technology support an overall patient engagement strategy? Core Inbound IVR Attributes Pharmacy IVRs have evolved over time leveraging growing advantages over centralized cloud-based technologies as compared to distributed models. Some Basic features to look for today include: Hosted geo-redundancy eliminating the need for expensive hardware maintenance or the risk of...

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Give Your Immunization Program a Boost!

Immunization Services Give Your Immunization Program a Boost! An aggressive immunization program should go far beyond seasonal flu shots. That personal one-on-one time with the pharmacy team is a perfect setting to discuss the patient’s overall vaccine needs based on the CDC’s ACIP (Advisory Committee for Immunization Practices) recommendations. In fact, research has quantified the positive impact of an immunization assessment during a pharmacy seasonal flu campaign. Researchers in Washington State conducted a study involving 8 pharmacy sites across a variety of practice settings. Pharmacists conducted vaccine assessments on patients receiving a flu shot at their pharmacy based on the State's IIS (State...

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Keeping Your Patients Engaged

Keeping Your Patients Engaged In recent years, it has become increasingly apparent that by working directly with the patient to manage medication use and to achieve therapeutic goals, pharmacists can contribute lot more to the health care system than traditional drug distribution models. The difference is the pharmacist-patient relationship. In fact, a study recently published in the Research in Social and Administrative Pharmacy journal analyzing the Patient Care Process utility in a community pharmacy setting outlines 3 important steps: Assess to the patient’s drug therapies to identify drug related problems. This requires a pharmacist to use pharmacologic expertise in resolving and preventing drug-related problems. Develop a care...

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Personalize Your Patient Interventions

The CLARO™ Pharmacy Solutions platform is intended to be deployed as an all-encompassing patient engagement application containing a robust set of analytics, segmentation and intervention tools leveraging multi-channel, interactive notification tools. Its goal is to leverage state-of-the-art technology, business acumen and innovative product development to disrupt the status quo with innovative Pharmacy business solutions that drive top line sales, workflow efficiencies and public health services all with a strong return on investment for our clients. Critical Features The cornerstones of CLARO™ functionality are data integration and flexible segmentation and analytics tools. Clinical interventions can be staged to engage patient groups based on...

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Centralized Contact Center Technology in Community Pharmacy

Centralized Contact Centers Contact center agents, whether in a central facility or in the field, can focus on a narrow set of activities for a defined group of high value patients more efficiently and effectively. The integration of technologies such as conversational AI (Artificial Intelligence), CTI (Computer Telephony Integration) and Inbound IVR (Interactive Voice Response) can be useful in establishing the context of inbound calls and intelligently route them to the appropriate store or contact center agent. Critical Features Predictive Analytics-Based Routing Customer and agent matching using Big Data analytics that predict the customer’s need and identifies the agent having the best performance record...

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