Katie, Author at Voice Port

April

The Seattle Times Selects VoicePort’s CircPort Customer Service IVR

April 18, 2017

Publisher benefits from industry-leading cloud-based IVR solution ROCHESTER, NY--(Marketwired - April 12, 2017) - The Seattle Times has selected VoicePort's cloud-based interactive voice recognition (IVR) service to provide automated subscription services and support to their readership. The solution combines VoicePort's proven CircPort™ automated IVR services with advanced SIP telecommunications, funneling inbound customer service calls to CircPort's user-friendly, intuitive, dual modality speech and touch tone IVR. Callers whose accounts require specialized agent handling are transferred via smart skill-based routing to The Seattle Times call center. "At The Seattle Times, we have a major project underway to replace our circulation database with a state of...

December

The Spokesman-Review Selects VoicePort’s CircPort Customer Service IVR

December 8, 2016

In CircPort, VoicePort

By Katie

Publisher benefits from industry-leading cloud-based IVR solution ROCHESTER, NY--(Marketwired - December 08, 2016) - The Spokesman-Review (Spokane, WA) has selected VoicePort's cloud-based interactive voice recognition (IVR) service to provide automated subscription services and support to their readership. The solution combines VoicePort's proven CircPort™ automated IVR services with advanced SIP telecommunications, funneling inbound customer service calls to CircPort's user-friendly, intuitive, dual modality speech and touch tone IVR. Callers whose accounts require specialized agent handling are transferred via smart skill-based routing to the Spokesman Review's call center. "We needed the ability to provide our customers with the highest level of service while making it easy for...

December

VoicePort Announces Partnership with iMedicare Inc.

December 8, 2016

In Claro, VoicePort

By Katie

ROCHESTER, NY--(Marketwired - December 05, 2016) - VoicePort LLC and iMedicare announced an agreement today to provide community pharmacists with patient-specific Medicare plan analyses via VoicePort's CLARO™ adherence application. The collaboration will allow current and future VoicePort clients the ability to access this valuable service and assist patients in making efficient and informed decisions when selecting a Medicare Advantage or Prescription Drug Plan. CLARO™ is designed and deployed to assist pharmacists as proactive providers of adherence-related patient intervention solutions. "Our application has been shown to improve medication adherence and patient loyalty by providing services such as Med Sync, pick-up and refill reminder...

December