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Author: Katie

Albuquerque Publishing Company, Selects VoicePort’s Advanced CircPort™ IVR

Publisher benefits from implementing industry-leading solution to optimize customer service Albuquerque Publishing Company, has selected VoicePort, LLC to provide its subscribers with quality customer care by utilizing an intuitive interactive voice response system. Albuquerque Publishing Company, is the leading provider of fact-based news in communities it serves.  Ultimately, Albuquerque Publishing Company goal is to keep its readers and viewers connected by delivering trusted information on whatever platform customers choose, including print, online, mobile, social, e-mail or video. Thanks to VoicePort’s CircPort™ automated IVR services. Albuquerque Publishing Company, has the ability to handle all inbound call traffic regardless of call volume spikes. Deployed in...

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Contact Center Use Case

Claro’s Contact Center solution helps leverage automation and is completely customizable. Our tool takes the heavy lifting away from overly-burdened store staff with intelligent recommendations on patients who qualify for a specific clinical intervention. One of VoicePort’s best customers is self-insured and offers its associates several value-based wellness initiatives as part of their benefit package. The goal is to encourage and empower these patients to self-manage chronic diseases like Diabetes and Asthma. Enrollment is optional but incentivized with copay discounts for the employee and covered dependents. This evidence-based program encourages more patient engagement through goal-setting and problem solving. Because this is a company-wide program available to thousands...

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Innovative Approaches to Patient Care in Pharmacy

Disruptive integration  Speculation is rampant lately about the possibility of Amazon’s entry into pharmacy and whether the recent CVS/Aetna merger is a related defensive move. One can argue that Amazon is already driving disruption by pushing CVS to vertically integrate businesses in order to further cement market share. That may be true, but looking back at similar moves by CVS over past years, this makes perfect sense for them as they continue their transformation to a fully integrated health care business. Whether you consider these acquisitions to be threatening or not, it’s hard to argue against their success. It is simply a continuation...

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Improve Your Intervention Strategy with Claro

Claro’s innovative solutions—including segmentation, immunization intelligence and campaign management tools—are helping pharmacies connect with patients and deliver critical information like never before. The Shingrix™ Opportunity As we've mentioned in a previous post, Shingrix™ will be available early in 2018. This new shingles vaccine is indicated for all patients over age 50, even if they have already received Zostavax™. Shingrix must be given in two doses, helping patients combat the shingles virus, decreasing their risk of outbreak and providing much-needed peace of mind. The time to start planning your intervention strategy is NOW! By implementing key Claro pharmacy solutions, pharmacies have the ability to reach...

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Data Acquisition and Analytics

The cornerstone of Claro™ functionality is the ability to acquire prescription transaction data, whether from the client PMS or some other similar database or process. With the ability to integrate third party interfaces like analytic engines or performance measure platforms, Claro customizes each solution based on client preferences and strategic objectives. Claro’s analytics tools utilize common datasets, such as VoicePort’s very own API, to isolate patients or patient groups based on age, disease state, plan, etc. for further action. This tool allows pharmacies to employ industry standard performance measures, rank patients by relative impact on overall adherence scores, and more. With varying...

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Contact Center Provides Innovation and Unlocks Revenue Stream

Newsday partners with VoicePort for improved customer service and data analytics  The rollout of VoicePort's Contact Center is sure to disrupt the status quo for the publishing industry. In her article for the INMA's Satisfying Audiences Blog, Jamie Bowman, Manager of Audience Analytics for Newsday Media Group, writes: "In the past, the contact centre was measured by agent productivity metrics such as average speed of answer, abandon rate, and cost per call...

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New Vaccination Guidelines, New Opportunity

Time to roll up the sleeves-again. Last week the FDA, acting on the recommendation from the CDC’s Advisory Committee for Immunization Practices (ACIP), gave its approval to GSK to market Shingrix® to prevent shingles. The new guidance is based on a vaccine initially developed at the University of Colorado Health Sciences Center, now the University of Colorado Anschutz Medical Campus. Widespread risk More than 99% of those older than 50 years are infected with Varicella Zoster Virus, and one in three Americans will develop shingles in their lifetime. The new recommendations apply to adults over the age of 50 including those previously received Zostavax®. "The...

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New and Improved Tools for Strategic Patient Engagement

RECAP: NACDS Total Store Expo 2017, San Diego The National Association of Chain Drug Stores Total Store Expo was a fantastic success, and the Claro team is excited for what’s ahead! For existing and new customers alike, we are now offering product enhancements and new technology with comprehensive and interactive Strategic Patient Engagement tools. Claro is the intelligent engine behind the scenes, serving the patient regardless of which channel is used. This exciting, innovative approach to patient engagement has really struck a chord with new and existing customers alike, and we are thrilled with the response. In addition to our already first-in-class Inbound and...

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Refill Reminders Produce Results

The pharmacy results are in, and we like what we see. We've known that reminding patients about upcoming refills on the maintenance meds improves awareness about missed days of therapy and ultimately improves adherence. But what effect does it actually have on PDC? Well, the results are in. We've analyzed dispensing data from 254 pharmacies over a 7 month period: Refill reminder calls resulted in PDC improvements of over 2%  for each of the 3 adherence measures. To put that into perspective, not only did these pharmacies change the trajectory of adherence scores by mitigating lost days of therapy, but the percentage of adherent patients continues it's upward...

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NACDS Total Store Expo

We're on our way to share innovation for pharmacy like never before! The Claro™ Team has been preparing for the Nation Association of Chain Drug Stores Total Store Expo, and it’s finally here! We will be heading out to sunny San Diego, ready to welcome visitors to Booth 1549 on August 19-22. We are looking forward to networking with pharmacy partners and peers, seeing longtime friends, and connecting with other industry leaders. Personally, I am looking forward to live Tweeting throughout the conference. You can follow us on Twitter @Claro_VoicePort for the latest updates, news, and conference happenings. With a full schedule and...

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