Albuquerque Publishing Company, Selects VoicePort’s Advanced CircPort™ IVR
Albuquerque Publishing Company, is the leading provider of fact-based news in communities it serves. Ultimately, Albuquerque Publishing Company goal is to keep its readers and viewers connected by delivering trusted information on whatever platform customers choose, including print, online, mobile, social, e-mail or video.
Thanks to VoicePort’s CircPort™ automated IVR services, Albuquerque Publishing Company, has the ability to handle all inbound call traffic regardless of call volume spikes. Deployed in geo redundant data centers and using SIP technology, CircPort will provide callers with advanced self-service options and, when required to talk with agents, smart dynamic routing will ensure callers are directed to representatives knowledgeable about their product and service.
“We are impressed with the knowledge and professionalism of VoicePort’s project management and programming team. They delivered a great product and the transition went extremely well.” said Robert Rivera, Circulation Director of Albuquerque Publishing Company.
VoicePort’s proven CircPort™ automated IVR is user-friendly, intuitive to use with dual modality speech and touch tone input. CircPort is integrated in real time via API’s to each newspaper’s circulation database, providing callers with information about their subscription.
Using real-time data, CircPort is able to take delivery complaints, payments, credit card updates, and vacation stops. Combined with the VoicePort Carrier Services module, redelivery dispatch notices are sent directly to the carrier without the need for reentry. VoicePort’s outbound module is then utilized later that day to make outbound phone calls or emails to subscribers to confirm a redelivery has been received. Subscribers responses are then posted back in to the circulation database.
The Outbound module also will be used for subscriber communications, such as credit card expiration and updates, restart and new start verification, and other important account information.
“VoicePort is pleased to welcome Albuquerque Publishing Company, to the expanding CircPort user family,” said Chris Mann, VoicePort CEO. “Albuquerque Publishing Company, Inc., team’s depth of experience and vision for customer service fits well with the VoicePort culture and vision of providing a great customer experience and using technology to scale. We look forward to working with them to continue to innovate our technology and the services we offer to the newspaper industry.”